We came back from our Easter break on 18th April, and found our Amazon seller account hacked, password was changed, so, we had to use “Forgot your password” to reset our password, and once we logged in, we found the bank account was changed, and a payment of more than $86,300 was sent on 17th April to a strange bank account in Croatia, we were shocked! very very very shocked, how could this happened?
Immediately, we called SS and reported this issue, they took the details, filed a case, and did nothing else, we were very disappointed, and even angry, how could they treat sellers like this?
in the following days we called many different Amazon departments and sent over many emails to Amazon, but never got any replies, On 20th, we called the payment team, and they told us that the payment has been sucessfully transferred to Croatia account, I could not believe it, how could it happen!?, I called SS reported this problem and asked them to stop that transfer, and yet they did nothing to stop it!! The call was less than 24 hours after the initial transfer, if someone acted quicker, it could have been stopped, because international transfer will take at least 3 business days!
we continued to call and email SS, Jeff and other departments, and received no reply, but Amazon locked our account for reviewing…
and today, we are allowed back to log in again, we found the transfer was sent on the 17th to the hacker’s account in the foreign currency of HRK 580,000, THEY STOLE OUR HARD EARNED MONEY!
we are a small company, this money is very important for us, staffs are waiting to be paid, suppliers are wanting their payment, bills etc, we can not afford to lose this money, but we am running out of contacts, what can we do??
we’ve totally got beaten up by frustration, sadness and fear !
please please help ! anyone ?