All input (helpful) welcomed.
I have set up promotions before when I have a new item and put a code on it and share only with friends to help get a review. It has worked in the past. This week I set up another one for a couple of new items and did the code again, but something went wrong. I clicked on something that allowed it to be seen and bought.
Over night, over 40 items were bought at the huge discount and now it’s costing me A LOT of money in product and shipping. These are my thoughts:
- Contact the customer and let them know of the error and cancel the order. I assume this choice puts me at risk for bad feedback.
- Chalk it up as a big business error, suck it up and ship the products. Write it off as advertising dollars.
- Suck it up, ship it, write it off and then contact the customers and ask/beg for product feedback to help drive traffic.
What would you do and is there an Amazon policy on this? I didn’t see one.