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Help New Seller
Well, I have the problem with my account and have not has a respond from Amazon for more than a month now.
My sister and I decided to create another account on her name to see.
while creating this account I realized that the process was kind of different.
and today this is the mail we got. please read carefully below in order to understand my question.
So the utility bills are no longer accepted or what?
We are currently unable to accept these documents for verification: Bank passbook (except in India and Japan)Utility bills (for example, electricity or natural gas bills)Business registration certificatePhoto of a credit cards Word file (file extension .doc or .docx).
As part of our commitment to providing a more secure and trusted marketplace for our buyers and sellers, we recently asked you to provide documentation that confirms your account information. We were unable to verify the information you provided and are requesting that you resubmit the information so we can complete our review and activate your account.
Dear Seller
These guidelines cover common scenarios that will help us review your documentation:.
For national ID cards, both sides of the card must be submitted in one digital file.
Each document must be clearly readable in its entirety without any blurry information or camera flash reflections.
The information you enter into the verification form (such as your ID number or name) must match the information on the documents you submit.
If we ask you to provide a bank account or credit card statement, we are unable to accept screenshots. The digital statement file must include:
The bank’s name, logo, and address
The account holder’s name
The date the statement was issued (must be issued in the past 90 days)
We are currently unable to accept these documents for verification:
Bank passbook (except in India and Japan)
Utility bills (for example, electricity or natural gas bills)
Business registration certificate
Photo of a credit card
MS Word file (file extension .doc or .docx)
For more information about the review process and documentation requirements, please visit our help page
When you’re ready to resubmit your information, log in to Seller Central and follow the instructions on the identity verification page.
6 replies
Seller_AzQWWiLSSAUWj
you need to provide the documentation , everything must match your name and address exactly as it appears in Seller Central. This is how they verify “You” are “You” . Without verification you can’t proceed. I sent bank statements and credit card statements…cant recall utility bill
Seller_cu1Lr54OxusWw
Well this IS new ! and odd since :
- They normally ask for a Utility Bill
- I have had sellers cleared this past week based on Utility Bills
This is one of the most descriptive responses you could ever hope to get though and I believe they give you clues on why they can’t accept yours.
Somewhere in here is where you went wrong …
These guidelines cover common scenarios that will help us review your documentation:.
-
For national ID cards, both sides of the card must be submitted in one digital file.
Each document must be clearly readable in its entirety without any blurry information or camera flash reflections. -
The information you enter into the verification form (such as your ID number or name) must match the information on the documents you submit.
-
If we ask you to provide a bank account or credit card statement, we are unable to accept screenshots.
The digital statement file must include:
– The bank’s name, logo, and address
– The account holder’s name
– The date the statement was issued (must be issued in the past 90 days) -
We are currently unable to accept these documents for verification :
– Bank passbook (except in India and Japan)
– Utility bills (for example, electricity or natural gas bills)
– Business registration certificate
– Photo of a credit card
– MS Word file (file extension .doc or .docx)
Seller_olet7eVOHxQZd
Another account??? If either of you already have a seller account, you are risking getting both banned unless you are using separate info, separate pc’s, and separate locations.
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