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Recent discussions

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Seller_khUF6HPR2AHxu
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Seller_4r0pkivpb0936
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Seller_PUvF39wyA2nOO
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Welcome to Seller Forums

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Hi Sellers,

Come learn about Amazon Seller Wallet and its simplified registration process in an Ask Amazon live Q&A event on Thursday, November 14th, from 8am - 5pm PT.

Amazon Seller Wallet provides a flexible, convenient solution for sellers seeking to optimize fund management. With fewer required documents, the new registration process makes it faster than ever to start using Seller Wallet.

Enrolling in Amazon Seller Wallet allows you to:

  • Multi-currency conversion: Easily convert USD proceeds into 20+ currencies at competitive exchange rates.
  • Supplier payments: Pay U.S. and Hong Kong suppliers directly from Seller Wallet, without waiting for funds to settle in a bank account.
  • Flexible fund management: Store proceeds from your U.S. sales and transfer them to your chosen bank accounts globally.

For more information, please check out the Amazon Seller Wallet page.

If you have any questions regarding Seller Wallet or its updated registration process, please include them in the replies of this Ask Amazon event thread. Feel free to leave your questions within this thread before the start of the event, however, please note that the partner team will not be available to review and correspond to questions until the event date.

See you on November 14th!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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home installation services
by Seller_DZAG7ctYHmuhe

every now and then I come to these forums just to reminisce my pre covid life doing amazon installs making decent money. I still haven't found a service as good it sure isn't handy/angis scam.

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Buyer forgot to use new address and USPS forwarded package to new address. Please see the red arrow in screenshot. This order is now counted as “late” in our OTDR report.

Order details:

Tracking no.: 9400111206211585346795

Delivery attempted : Nov-4

Order due date : Nov-5

Forwarded to new address and delivered on : Nov-9

@Seller_RSwABJNHpHnEZ and other MODs, please clarify why this is counted as late, USPS attempted delivery already.

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Can not log into my seller account, PLEASE HELP.
by Seller_PUvF39wyA2nOO

Selling on Amazon for 7-8 years, my cell phone number is not working and can not receive OTP when I try to login. I have 2 computers, one of them was already logged in so I am now connected for now, I need to reset 2 step verification, I tried to reset and uploaded my ID 2 times, it's been 3 days, Amazon did not get back to me. PLEASE HELP.

Soon, Amazon will started asking OTP on my second comp as well and I will be locked out. I have lots of orders to take care of.

MODS, please help urgently.

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Product Videos Rejected due to Medical Claims
by Seller_cGR96tcaTlGHD

Hi team,

We have two How to Videos that were rejected due to "false medical claims". Our product isn't a medical device. The videos don't provide medical advice, negatively refer to professional medical advice, or make false medical claim. They only explain product features, uses and care tips. We have emailed community-help@amazon.com but have not been responded to. Please help get these videos approved!

Video 1 ID: 0e0f2347b216400c827b91f26d739826

Video 2 ID: 058e89b427ba4d6f9031a2659c800935

Thanks

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China drop off
by Seller_hoOPMaet2s1yg

Need help, our manufacturer in China has our product ready and they need the address to drop out the product in Shenzhen but there is no information about it and nobody from the CS team from AGL has responded to any email.

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Dear Amazon,

We have several Class I medical device prohibited products (CA site), and after appealing, we received a response from Amazon: After investigation, your product currently has no violation information, there are no errors in the system, it is in a normal state, and it is also in a normal state of sale in your backend. At the same time, there are no relevant violation records on the account status page. However, the product page is still abnormal, and the record of prohibited products is still there. Please help us deal with it. Thank you!

Case ID: 16614628011 and Case ID: 16614589861.

In addition, there is another product that is currently under review and has been in progress for quite some time. We also need your help. Thank you

case ID:16614816971。

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Amazon Stealing from US!!
by Seller_9TuLulUEJ2zwk

Everyone please double check your pay statement. we have have been experiencing discrepancies and Amazon is refusing to resolve this. last two payment cycles, our actual sales and that which is reflected on the statement was short about a $6,000. it's a very clear discrepancy., Now either someone at Amazon is diverting our funds or there is a glitch in the system. We have been unable to speak to anyone in customer service. This is grand theft and we a taking legal actions. Just wanted to alert everyone to monitor they payment reports closely.

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Case id: ID 16586283731.

The sale of child ASIN is going to zero, during peak season. It's so sad for us.

Anyone can help us?Guild us what should we do? Many Many Thanks!

What's going on as below:

A child ASIN was disconnected from parent ASIN, without any policy violation or performance notification. In selllercentral, it is still a Child ASIN to the parent ASIN, but on amazon.com, it's an active standalone listing, the choice for child ASIN of the parent listing is vacant, can not be selected.

To solve this obvious mistake, I submitted a case, but 8 days passed, it's still pending...

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Tired...just tired....
by Seller_BYn3ICHDweKIc

Just tired of Amazon and everything they represent now. Keep hearing these commercials they're pushing about how 3rd party "small business" sellers are 60% of their business. Every time I hear these commercials, just feels like a big slap in the face. Amazon has been systematically killing small businesses for the past few years now. With their pay to play ad tactics, algorithm changes on whims for who knows what for, (project nessie), and just total lack of transparancy to the supposed 60% of their making.... they just seem evil at this point.

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Ok, not sure what is going on, but Amazon is now stealing money. I guess you guys have all noticed that the last Sttlement Period is 3 times less than previous settlement period.

We have sold 150k of good for the 2 weeks period but settlement period 10/22/24-11/05/24 shows just 60k.

Just to be clear. We are selling 150k of goods each 2 weeks. Every time the payout was pretty much the same. Nothing has has changed. You would say that Deferred transactions were introduced. But this is different.

They show that we sold only 60k for the 2 weeks, when we make 10k of sales each day.

Or here is another example. The new Settlement Period is 11/05/24 till now. We have made $35k of sales for the last 3 days. but the Settlement Period "Product Charges" shows the amount 3 times less - just $11k.

WTH is going on?

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