Welcome to our Ask Amazon Q&A with the Product Lifecycle Support (PLS) partner team, focusing on your questions about Brand Integration!

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⚡️ What You Need to Know:

The Product Lifecycle Support partner team will answer all your questions posted in this event thread on Thursday, April 24th from 8am - 5pm PDT.

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🔍 Key Details:

Product Lifecycle Support (PLS)‘s mission is to offer product support to customers, empowering them to make the most of products purchased on Amazon. Through a range of support options—such as video support, workflow assistance, OEM support, Brand Integration calls and chat features, parts replacement, and other brand-specific capabilities—PLS helps resolve product issues, reduces unnecessary returns, and contributes to sustainability by extending the lifespan of products.

To enroll in one or more product lifecycle support programs or read more regarding this program, go to Product support.

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💡 Submit questions below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

Here are some example questions on Brand Integration:

What criteria do I need to meet to be eligible to enroll into Brand Integration?

For Call support, are international phone numbers allowed?

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Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.