GetUniquePackageLabels failing from dependency


#1

Started getting errors yesterday with this API returning exceptions as follows:
Sender
InvalidRequestException
Invalid Request Exception thrown from dependency when requesting pallet labels Reason: Invalid Request Exception thrown from dependency when requesting pallet labels.

We are able to download the labels from SellerCentral just fine, but the connection to the APIs is how our system works.

Any clue on what might be causing this? It’s stopping our systems from processing inbound orders as normal.


#2

We’re seeing exactly the same problem since middle of last week. Basically every call to GetUniquePackageLabels failed with “Invalid Request Exception thrown from dependency when requesting pallet labels”. Is Amazon making any change to their system? Can someone from Amazon please comment?


#3

Support says the issue had been fixed. I have not heard any further complaints from our users and my initial test is promising.


#4

This is not fixed for my users. I’m still getting this as of today 4/29. I’ve emailed MWS support.


#5

I’m getting the same error today in MWS Scratchpad.