Amazon

GetFeedSubmissionResult "Unexpected error occurred during processing of order"

by Seller_2BELVULsEPy8U

3 years ago

Hello

I’m getting a ResultMessageCode “740001” from GetFeedSubmissionResult
I have not been able to find this error code in documentation or resolve.

Note that we can successfully execute similar requests for UK Marketplace sending to UK address
We only hit this when we send from EU marketplace to EU address.

ERROR:
740001
Unexpected error occurred during processing of order 7893210

Full request, response, result XML below…some details changed to xxxxxx

We are using scratchpad to test this and have verified correct developer details:
https://mws-eu.amazonservices.com/scratchpad/index.html
endpoint:mws-eu.amazonservices.com
The resulting XML returns a 200 Http status so it does not seem to be credential based.

Perhaps there’s a permission or configuration error.

REQUEST

<?xml version="1.0" encoding="utf-8"?>
<AmazonEnvelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="amzn-base.xsd">
<Header>
<DocumentVersion>1.01</DocumentVersion>
<MerchantIdentifier>XXXXXXXXXX</MerchantIdentifier>
</Header>
<MessageType>FulfillmentOrderRequest</MessageType>
<Message>
<MessageID>1</MessageID>
<FulfillmentOrderRequest>
<MerchantFulfillmentOrderID>7893210</MerchantFulfillmentOrderID>
<DisplayableOrderID>7893210</DisplayableOrderID>
<DisplayableOrderComment>7893210</DisplayableOrderComment>
<DisplayableOrderDate>2021-01-05T00:00:00Z</DisplayableOrderDate>
<DeliverySLA>Standard</DeliverySLA>
<DestinationAddress>
<Name>Test</Name>
<AddressFieldOne>xxxxxx</AddressFieldOne>
<City>Niedersachsen</City>
<StateOrRegion>Niedersachsen</StateOrRegion>
<PostalCode>xxxx</PostalCode>
<CountryCode>DE</CountryCode>
<PhoneNumber>9061081345</PhoneNumber>
</DestinationAddress>
<notificationemail>xxxxx@gmail.com</NotificationEmail>
<Item>
<MerchantSKU>DIY52FK</MerchantSKU>
<Quantity>1</Quantity>
<MerchantFulfillmentOrderItemID>50607811</MerchantFulfillmentOrderItemID>
<GiftMessage>Water2buy Installation Kit</GiftMessage>
<DisplayableComment>xxxxx </DisplayableComment>
</Item>
</FulfillmentOrderRequest>
</Message>
</AmazonEnvelope>

RESPONSE

<?xml version="1.0"?>
<SubmitFeedResponse xmlns="http://mws.amazonaws.com/doc/2009-01-01/">
<SubmitFeedResult>
  <FeedSubmissionInfo>
    <FeedSubmissionId>810534018633</FeedSubmissionId>
    <FeedType>_POST_FULFILLMENT_ORDER_REQUEST_DATA_</FeedType>
    <SubmittedDate>2021-01-06T10:08:30+00:00</SubmittedDate>
    <FeedProcessingStatus>_SUBMITTED_</FeedProcessingStatus>
  </FeedSubmissionInfo>
</SubmitFeedResult>
<ResponseMetadata>
  <RequestId>67403703-c6f9-49b9-a697-9e85241db377</RequestId>
</ResponseMetadata>
</SubmitFeedResponse>

RESULT

<?xml version="1.0" encoding="UTF-8"?>
<AmazonEnvelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"  si:noNamespaceSchemaLocation="amzn-envelope.xsd">
    <Header>
    	<DocumentVersion>1.02</DocumentVersion>
    	<MerchantIdentifier>XXXXXXXXX</MerchantIdentifier>
    </Header>
    <MessageType>ProcessingReport</MessageType>
    <Message>
    	<MessageID>1</MessageID>
    	<ProcessingReport>
    		<DocumentTransactionID>810522018633</DocumentTransactionID>
	    	<StatusCode>Complete</StatusCode>
	    	<ProcessingSummary>
	    		<MessagesProcessed>1</MessagesProcessed>
		    	<MessagesSuccessful>0</MessagesSuccessful>
			    <MessagesWithError>1</MessagesWithError>
			    <MessagesWithWarning>0</MessagesWithWarning>
		    </ProcessingSummary>
		    <Result>
			    <MessageID>1</MessageID>
			    <ResultCode>Error</ResultCode>
			    <ResultMessageCode>740001</ResultMessageCode>
			    <ResultDescription>Unexpected error occurred during processing of order 7893210</ResultDescription>
		    </Result>
	    </ProcessingReport>
    </Message>
</AmazonEnvelope>

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Tags: Fees, SKU

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6 replies

Most helpful reply

Seller_2BELVULsEPy8U

In reply to: Seller_2BELVULsEPy8U's post

3 years ago

@Oneida Thanks for the help, the issue is resolved or rather worked around.

The last answer you gave put us onto something.
We’ve been talking about two different API methods.

In our UK integration we actually use submit feed API method. with a feed type of " POST_FULFILLMENT_ORDER_REQUEST_DATA"
http://docs.developer.amazonservices.com/en_US/feeds/Feeds_FeedType.html
This works quite reliably in the UK but the same method throws up an issue described for EU.

So it was your last posts link to ‘Create fulfilment order’ that was the ‘Wait a minute’ moment.
http://docs.developer.amazonservices.com/en_US/fba_outbound/FBAOutbound_CreateFulfillmentOrder.html

We had not come across this method when integrating UK - maybe a different doc version?
So we gave this method a a shot for EU
Glad to report that this method works just fine for EU.

So as a wrapup:
RESOLUTION

If you’re hitting a result code
740001
From GetFeedSubmissionResult

AND you’re trying to create a fulfillment by amazon order for the AFN
AND you’re using an EU fulfillment center (non uk e.g. ‘DE’ Germany)

Then try creating the order with this method instead:

Create Fulfilment Order

thanks again to @Oneida for the collaboration.

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Seller_cu1Lr54OxusWw

In reply to: Seller_2BELVULsEPy8U's post

3 years ago

I suspect the issue is in trying to use the EU address. I would use the Marketplace the FBA Inventory is stored in.

Seller_cu1Lr54OxusWw

In reply to: Seller_2BELVULsEPy8U's post

3 years ago

What about an address issue being undeliverable?

Are you previously setting the MerchantFulfillmentOrderID & MerchantFulfillmentOrderItemID in an Order Acknowledgement?

Seller_2BELVULsEPy8U

In reply to: Seller_2BELVULsEPy8U's post

3 years ago

@Oneida Thanks for the replies.
We tried with more than one address

Not entirely clear what you are asking in the second part. but we’ve tried with completely unique id’s not used elsewhere.

I think we will have to hire some external consultation on this problem, so if you wish to be that person then we’re happy to hook up.
If it’s not your thing then any recommendations would be appreciated.

Most helpful reply

Seller_2BELVULsEPy8U

In reply to: Seller_2BELVULsEPy8U's post

3 years ago

@Oneida Thanks for the help, the issue is resolved or rather worked around.

The last answer you gave put us onto something.
We’ve been talking about two different API methods.

We had not come across this method when integrating UK - maybe a different doc version?
So we gave this method a a shot for EU
Glad to report that this method works just fine for EU.

So as a wrapup:
RESOLUTION

If you’re hitting a result code
740001
From GetFeedSubmissionResult

AND you’re trying to create a fulfillment by amazon order for the AFN
AND you’re using an EU fulfillment center (non uk e.g. ‘DE’ Germany)

Then try creating the order with this method instead:

Create Fulfilment Order

thanks again to @Oneida for the collaboration.

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GetFeedSubmissionResult "Unexpected error occurred during processing of order"

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