Does this greater visibility mean that you will show FULL tractability of reimbursements and reversed reimbursements?
I’m sick to death of Amazon stealing money by claiming a reversed reimbursement against a ‘return’ and when I check the links provided by SS I find the order in question was never actually returned.
When I question this I’m told that although the unit came didn’t come back, Amazon ‘found’ another one and refunded me in inventory with that unit.
So if they ‘found’ a unit and are claiming a REVERSED reimbursement, that means at some point I lost a unit and there should be a corresponding reimbursement for them REVERSE.
However, in many cases Amazon can show NO tractability for this. So instead, Amazon claim the reversed reimbursement from an order that was correctly reimbursed and has NOTHING to do with the issue. This is done deliberately to muddy the waters and make it almost impossible for sellers to see the fraud that Amazon is committing against them.
I’ve caught Amazon out many times with this. The last time (on another account) they even claimed to have lost the same unit once and found it twice. As a consequence they issued one reimbursement and then claimed it back twice for the same unit via two reversed reimbursements.
Please stop this nonsense and for the benefit of us and your own ‘support’ staff, make these reimbursements and reversed reimbursements FULLY traceable.