Fulfilling your own orders on Amazon: Important Reminders


#1

If you are new to fulfilling your own orders through Amazon's Merchant Fulfilled Network (MFN), we have recommendations to help you get started.

Always provide valid tracking information: Amazon customers depend on tracking numbers to find out where their orders are and when they can expect to receive them. Sellers are required to provide valid tracking for their MFN orders when selling on Amazon. For more information, see Valid Tracking Rate or visit our Valid Tracking Rate FAQs.

Manage your delivery time: Amazon provides an estimated delivery time to buyers on the offer and checkout pages so customers know when to expect an item they have ordered from you. We determine the estimated delivery time from the moment a buyer places an order until that order is delivered, taking into consideration handling and transit times. You can modify your handling time and transit time by following the instructions in the Manage your delivery time Help page. You can also use Shipping Settings to set the default shipping service levels that you will use for orders you ship to buyers, for example standard, expedited, or two day shipping.

Set your default return instructions: Update your Amazon selling account with valid return instructions for all MFN orders. You can find more information on how to do this on our Set your default return instructions page. You can find more information on the Manage returns Help page. Remember, to ensure a consistent experience for buyers you must match or exceed Amazon's return policies.

Confirm your account is updated with a valid return address: When you approve a buyer's request to return a product, Amazon sends the buyer a return label with your default return address. To support this return process, sellers must provide a valid return address. For more information on how to do this, see Set your default return address.

Comply with Amazon's Drop Shipping Policy: Drop shipping, or allowing a third party to fulfill orders to customers on your behalf, is acceptable only as long as you adhere to Amazon's Drop Shipping Policy. To comply with this policy, you must:

  • Be the seller of record of your products
  • Identify yourself as the seller of your products on all packing slips, invoices, external packaging, and other information included or provided in connection with them
  • Remove any packing slips, invoices, external packaging, or other information identifying a third-party drop shipper prior to shipping the order
  • Be responsible for accepting and processing customer returns of your products

Fulfill your orders with Amazon's Buy Shipping: With Amazon's Buy Shipping, you can buy shipping labels individually or in bulk, ship and confirm your orders, and track your shipments. Buy Shipping ensures that your products are delivered to the customers using a trusted network of shipping carriers. Learn more about the how to use and the benefits on the Buy Shipping services Help page.

Remember, regardless of how you fulfill your orders you are required to comply with all other terms of your seller agreement and applicable Amazon policies.


Thinking about switching to FBM, here's some things to think about
#2

For additional FBM (Fulfilled By Merchant) tips from your fellow Sellers, see @FS2018’s active topic here:


#4

I for one have little in FBA at this moment. What I would like to see is Amazon give sellers more of a brake on postage.


#5

your FBA shipment is stopping working at least 90%, many order can’t delivery within 7 days!
Why not exempt our FBA storage fees at lease from April-June


#6

I’m thrilled with the opportunity to learn new things. Apprehensive, as I have chronic migraine to mitigate, but I’m sure it can be done.

Excited to learn about their paid shipping service to boot. Couldn’t be easier!


#7

I want send product to FBA


#8

Yes, me too .
Other shipping service can’t confirm the VTR within 24hours by now coronavirus time


#9

I still am. I’ve found some grocery items that are well received. Remember there are still categories that are to be fulfilled.

While the categories might not be familiar to you, you just need to spend some research time to discover some new products for your business. I’m sure those items will do well for you after the pandemic is over. Think of this research time as an opportunity, and forge ahead.


#10

@tin-lizzy Amazon passes on Commercial rates. There are no further discounts without volume commitments.


#12

No one can accurately predict shipments right now. Every day has new restrictions in various
Cities, Counties, and States. Do your personal best and let Amazon do the worrying for you.

If you visit product pages, you will see a variety of delivery dates, expressed in date ranges. This is the best that anyone can expect.