amazon needs to fix this. How are we getting claims on replacement orders when the original was refunded. Furthermore the return we received was actually eligible for a safe t claim because it was returned used and broken. Please make it make sense how an order that was (1) already refunded and (2) customer was clearly advised of refund is somehow eligible for a claim?

Hi Amazon team,

I have the case# 17035713841 in which we shipped 20 units of Samsung Galaxy Watch Ultra 47mm LTE Titanium Gray, New Sealed but Amazon only received 15 units.... Later on, an investigation was arranged and yes, Amazon confirmed we shipped 20 units but claimed that those 5 missing units were sent in with an unexpected FNSKU than planned.... That is so wrong....

We always print all product labels with one roll of paper for one shipment and we processed each shipment at a time. Then, later on, before a package is sealed and shipped out, it has to go through 3 layers of checking points and security to make sure everything is correct.

We are beyond upset and frustrated because lately, Amazon representatives was seemed to be trained to give us that kind of unacceptable answer as products were shipped in with a different product labels than planned.... who would do that to let their inventory to be lost? We don't think so.

There was no communication with us prior to our case and there was still an option for us to open a case for investigation, but then gave us that answer to blame us not shipping products correctly.

We are demanding our inventory to either be added correctly or reimbursement for all 5 missing units.

THIS UNTRUE DENIAL REASON SHOULD BE STOPPED

@Seller_OOVUXZLmb2UEH@Seller_khUF6HPR2AHxu@Seller_RSwABJNHpHnEZ@Seller_Lz6S1nnAIzbYB@Seller_YeWcEeTwlVO93 @Seller_hme3Wbydd1ihr Please help us with this case

Thank you so much!

10/21/2024 5X WATCH-ULTRA-47-GRAY-NEW

I just sold a CD which will ship today via Ground Advantage from MI to WI, but the one and only shipping option Amazon provided me was their very own Amazon Shipping Ground! I ship every day that the orders come in, and have my settings set for a 1-2 day turnover, but what I have noticed is that Amazon always now lists the most expensive options inclusive of their own) in the Top 3 list, but if you click More Options and scroll down you will see all the usual USPS suspects that we know and love (and that are so much cheaper!) Why is Amazon now doing this as it seems very unfair to want to upcharge me $21 for shipping when the CD itself might well only be $5 itself! Now I have go to the Post Office and have it mailed Ground Advantage myself!