I don't know what happened this week with AI and the back-end of inventory.

I set up shipments to go out to Amazon. A few days later, when shipping went to ship items out, they were all errored because of "high days of supply" items.

These are hot sellers that were out of stock. Since our items are handmade it can take 3-4 months to restock, so when they sell out they are out until the next build. The demand is based off of a 90 day sales flow historically. There is no aged inventory involved here. In fact, some items are flagged as "low inventory" and I still couldn't send inventory in. Thank goodness we have exemptions on these because automatic low inventory fee there.

Not only did this not error when I set up the shipments, but they seem to be pushing to use AWD which we will not do due to lack of inventory loss accountability and basically we just don't have the inventory.

We did start using Supply Chain Portal so now not only do we not have enough inventory to fit the next 90 days of demand but I can no longer use SCP for these products. Someone really needs to fix this mess!

Hi! I am posting as I am confused by how we have lost now lost 2 A-to-Z claims in the past month where Support says, "The customer reported an issue with delivery. In this case, the tracking information indicates delivered, but the customer did not receive the package. Because you provided sufficient information that proves order was actually received by the customer, we will not count the claim against your Order Defect Rate. " and the claim is Seller-Funded. We have been selling since 2020 and normally anytime we provided proof of delivery for "Order Not Received" claims we would win them and they would be Amazon-Funded. We unsure what we can do to stop losing these claims considering Amazon support states in their responses that we did everything correctly. These are high dollar orders as with most of our sales, we have tried opening cases but they just get transferred to the A-to-Z claims department without any updates. Can a mod please give us more information to what we can do or how to go about these being resolved? We rarely lose A-to-Z claims and now have lost multiple within 3 weeks without valid reasoning.

Feature Offer Eligibility is changed to NO for all categories for FBM. My account is in good standing, If its possible, I would like to request my Featured Offer Eligibility to be reviewed by support.

@Rose_Amazon

@Cooper_Amazon

@CR_Amazon

@Josh_Amazon

@KJ_Amazon

@Michelle_Amazon

@Manny_Amazon