First of all, this isn’t referring to normal internet forum problems, or the behavior of some of the regular contributors, or the general downsides of written communications in general. Those are all interesting topics, but the problem I am trying to address here seems pretty specific to the Amazon forums.
It centers around a surging number of posters who aren’t contributors. They come in here looking for help mainly to abuse the platform/forum, often after tangling with the automated enforcement/prevention processes. I think all the regulars have seen this, and we all have our ways of trying to decide who has legit issues, and who just can’t (or even shouldn’t) get help here.
Here are my four overlapping categories that I see in the majority of these enabler threads. I hope to refine them a little in order to avoid some of the false positives, and more quickly identify the truly scammy. I was going to provide more detail, but settled for condensed examples of topics that I have recently freaked out on.
- Blame Gamer - this isn’t my fault and should be fixed without me having to change the way I do things, or (the more advanced) maybe I know it is wrong but Amazon forced me me do it this way. The constitution says I can gouge/deceive, Amazon should get with the program.
- Anti-learner - how was I supposed to know all about basic e-commerce rules, my products, the platform, etc. and why should I let go of my viewpoint long enough to learn anything. (I assume some of these are innocent refugees from a get rich quick video.)
- Drama Llama - I expect encouragement and some type of seller groundswell for my prolonged extreme emotional whining/ranting, mostly about things like gravity, minor issues, or the general unfairness of the universe. Only positive responses will be tolerated, any work around defeats the entire purpose of the thread. I will also make it a point to disrupt any semi-related topic with axe-grinding or statements like “reason number 324598 not to do xxxx”
- Forum “customers” - I pay $xxx,xxx in fees and I am entitled to having this fixed yesterday. I am a significant part of Amazon’s success, and will take out any/all frustrations on anyone handy and still expect everyone to treat me with enormous respect. (This category rarely exists without being in combination with all/most of the other categories unless the OP disappears within the first few posts.)
Is it just me, or does this fit most of the problem topics? Are there better ways of dealing with some of these, other than steadily escalating bombing runs?
We need the forums to be effective now more than ever. Stay safe and strong, my friends!