Feedback Removal Process is awful – REALLY Awful. The use of bots doing a first pass and immediately rejecting is horrible (do the bots or even the programmers who program the bots have a brain?). And yes after writing messages and reopening a case and clearly showing how or why the feedback was not meant for you or belong or is just outright wrong or slanderous – all you get is the canned message.
We got gotten neg reviews for items that wasn’t even sold by us or in condition sold by us (such as accused of shipping used) and have to guess that the review was probably meant for another seller and assume or made a mistake thinking everything in their basket or checkout cart was sold and shipped by us. But NO the feedback was not removed when clearly the feedback was not for the item we sold them. Is the feedback removal team trained to read and cross-reference the purchase (heck we sold a blu-ray to the customer and the customer is writing or reviewing us about getting a broken sewing machine! Also not certain by it appears that buying either on the internet or phone is no longer showing at a glance what is new Vs used or open box (sometimes my phone automatically applies the New condition filter (weeding out any other conditions).
Anyway, neg feedback – especially when the customer is clearly in the wrong (wrong product, wrong seller, wrong context) impacts account health and confidence a buyer has in a seller – there has to be changes made not to tarnish, diminish or trash a seller’s reputation.when the feedback is not intended for them.
Amazon MODS please get the feedback removal team to READ the reason for removal, perhaps even read the comment – cross reference what was sold, see if any communication took place and use some out-of-the box common sense. This is our reputation at stake that we work hard to uphold. And I know I’m typing this knowing that no one at Amazon will read this or make a call to action (like you wrote Feedback removal - what a joke!)
– Though funny that any neg reference to Amazon delivery or support in a comment will be removed. Also ironic that Amazon buyers can never publicly rate Amazon on THEIR performance – Heavens NO!.That’s a metric and barometer I would love to see (even as I type this my prime delivery is late)
I think there was a time when you can only rate their packaging or mailer used (LOL)