Has anyone else had an issue with FedEx “Sortation Assist Cover Labels?” In the past week we’ve had two performance issues, one FBA and one Vendor, both to the same warehouse but on different days, where Amazon has said that a box was missing the necessary contents label. The vendor issue had a chargeback, while the FBA issue had a warning.
In both cases we were shown pictures of the boxes, and it was clear that the labels were, in fact, on the boxes, but were covered by these FedEx labels, which additionally read “Apply over the customer bar code which may cause scanning conflicts” and “Remove label before delivering package to recipient.”
We’'ve asked for investigation in both cases, but haven’t heard anything - the Vendor response says they will respond within 30 days. We don’t ship many packages, so at the moment our operatonal performance is above the 5% that triggered the chargeback.
I had never heard of these labels, but I’m surprised that an Amazon warehouse wouldn’t recognize and remove them.