FBA returns without return and without reimbursement


#1

Recently we found some FBA returns without return on Amazon Mexico Market. We contact Amazon seller support, we got a answer:

We have completed our investigation on your orders as below.
There are not eligible for reimbursement: We have not deducted any amount from your account for the customer refund.
Therefore, no reimbursement investigation is required.

The FBA customer returns policy in Seller Central:https://sellercentral.amazon.com.mx/gp/help/200379860?referral=A15EA6I3SH0CNM_ABRWG8G7CCLLY

Did Amazon change the return policy?
Anybody have the same issue?
Thanks


#2

This sounds like you weren’t charged for the customer refund.


#3

Amazon didn’t charge us for the returned order. However we lost the products. Normally we always take back the returned products.


#4

If you didn’t get charged for the return, you haven’t lost the product. You have a sale. From where I sit, you’re left with the same amount of money and product as if you had just sold one unit and the customer never contacted Amazon.


#5

Oh, really? Let me double check.


#6

Thanks. You are right.
I saw the refund replied and I thought Amazon refunded. Actually Amazon didn’t refund.