I was doing some auditing of our inventory from the last couple months today and I noticed that we had 1 unit of a particular SKU that was unaccounted for.
Upon further research, we did send that particular unit to FBA but in Amazon’s FBA Shipments page it reports that it was reconciled as never received. However, when I look at the Inventory Event Detail Report for that SKU and Shipment ID it shows a “receipt” entry on 5/2/2020 of +1. But then, 7 days later on 5/9/2020 there’s another “receipt” entry for that same SKU and Shipment ID as -1, or not received.
Is this how it normally works when inventory is unaccounted for? It seems odd that Amazon would report an item as received only to change it 7 days later to not received. Shouldn’t it have been reported as lost and reimbursed? Do I have a valid case for reimbursement here?
Any advice and/or insight is a greatly appreciated!