Today 2 of my listings were closed due to high return rate 19% and 20%. When I read the customer feedbacks majority of them are because of receiving wrong item. Also several other customers reach out to me saying the same. We have already an open case about these for more than 3 weeks now regarding reconciliation report is not correct and items are mixed within each other. Today after realising almost half of the customers ordered these items receiving wrong items I contacted them again and they said it is elevated to internal team and they are looking in to it. So my questions to experienced sellers are:
- Is there a way to accelerate the process of correcting my inventory numbers with seller central?
- How can I claim loses from returns to Amazon caused as a result of FBA mixed up my inventory?
- The items are packed in a very specific protection, there is no way customers can pack them same way, so even if they are fulfillable I don’t want to send them back again to customers. How can I ask amazon to reimburse those items.
Thank you for your valuable advices in advance.