We are beauty selling getting a lot of complaints about counterfeit products within our FBA inventory. Our products come from our salon thus we know they are 100% authentic. However we decided to order a few products from our competitor. To our surprise we where sent OUR OWN PACKING INENTORY. We pack our bags with certain labels thus we know it was our product.
My question is can amazon mix up seller inventory within the FBA warehouses?
Is this legal ?