Facebook Refund Scam Help Needed!
I recently received a performance violation because a bunch of customers started complaining, asking where their refund was. When I asked them why they wanted a refund, they said that they had clicked on a Facebook ad, which led to a Facebook page that promised that if they purchased my products, they would get a refund without returning the product even if they left a negative review. After a few weeks this page was removed, but then another Facebook page was created, offering the same deal. It’s like I’m playing a game of whack-a-mole. These Facebook pages are a scam, as I have never offered any type of refund on our official Facebook page. Our product is on the first page, and apparently our competitors are trying to hurt our products/account by making my customers angry so they complain and leave negative reviews.
I just want to know if there is any way to fight this. I sent Amazon a message, explaining in detail how this is a scam, but of course they left the violation on my account. Does anyone have any suggestions?