Problem that is not addressed - it you are an additional seller of a product (meaning you did not create the detail page or post the listing images) and there is a problem due to a mistake (intentional or not) by the original listing creator, why doesn’t Amazon provide a simplified method of allowing additional sellers to correct the detail page so it is in compliance with Amazon policy instead of simply punishing everyone who sells the product by suspending the listing because additional sellers cannot make changes?
We had this problem with a pin we sell (along with 2 other Amazon sellers). The detail page was created by a 4th seller (removed from Amazon for selling counterfeit products) yet they are still listed as the creator of the listing thereby blocking a simple method making changes. The original picture on the listing was of their counterfeit item made in China. We contacted Seller Support and directed them to the a Government web page showing that our picture was of the only authorized version allowed to be sold in the United States (same picture used by the other 2 sellers). When a customer chose 1 of us to purchase from, the picture changed to the authorized version of the pin. But the listing page’s picture (and detail page) never changed. We actually got a rep who knew his stuff, saw that the listing creator was removed from Amazon and corrected the detail page and picture to reflect the authorized version. But that is not the end of the story. A few months ago the original counterfeit picture reappeared on the listing page (the listing creator’s name was never removed and is still there although it does not mean anything as long as the detail page and images are correct). The detail page remains with the correct version fully described, but the picture has caused some confusion with our buyers (because so many purchase simply from the picture and do not bother to read the detail page).
We have seen other sellers who when they run out of inventory, sabotage the detail page and change the title of the listing to a nonsense phrase so that buyers will not find the item until the original listing creator has more inventory. This is another problem Amazon fails to address.
If Amazon wants to promote a fair and honest marketplace, then Amazon needs to have trained reps who can look at a history of a listing and see when it changes simply to affect additional sellers.