I’m posting here because I just continue to get a generic answer from Support -
"I understand that X -> Since this issue is related to UK you will have to contact MWS support for the UK since we do not have access to that information."
Yet my whole problem is that I can’t contact UK MWS Support because I can’t log into that region.
So, full story.
Signed up and got everything setup for US and it was working perfectly. Customer in UK tried to use it and we found out that even though we declared we were operating in all regions, you actually need to do additional registration for UK and JP.
I found where I could switch accounts and saw UK - Registration Pending.
So we started on that.
When doing the UK, you get to a point where you are adding all the Beneficiaries, etc. Filled it all out and hit next and I get an error - "Unable to submit, try again later". So we wait a day - no luck. Tried Chrome, FireFox, and IE. Cleared cache and cookies, normal and Incognito modes. No luck.
Inspecting the network when the button is pressed it complained about a missing phone number - yet the page showed my phone number with a green check that it had been validated (same one I use for 2factor).
So a bug that is impeding me from completing the registration.
Now - b/c I am not registered I can’t actually go to the support page and see my cases or open one up in UK. I instead get to the page where it says - “Continue Registration, Cancel Registration”.
Cool – well I’ll cancel and start over.
Hit cancel and UK is now gone. No longer in the drop down:
So I navigate to it manually and get :
Ok… enable lets me "log in" sends me a OTP - and then brings me back to this same screen. Infinite loop - no errors.
So yeah - that’s where I am stuck.
We already have our app registered and working in US - when we signed up we declared we’d be in all regions. I just want my developer ID what will allow users to register us as their developer.
But between the bug in the submission process - being unable to now sign into UK - and AWS Support telling me to contact UK when I can’t… I am stuck.
Anyone else run into this? Or perhaps know how to work their support system? I just get the same generic message each time, I don’t think they’re actually reading it.