April 3, 2025

We have AHT and SSA enabled on all products which all have a 2 day handle time.

Today, we went to purchase our labels and all show "AT RISK" for late delivery for USPS Ground Advantage (less than 1lb). Amazon used USPS Ground Advantage (less than 1lb) to give the estimated deliver by date of April 7, 2025 on all of these orders. When we go to purchase the label, Amazon Buy Shipping is estimating the delivery date to be April 9, 2025 when using USPS Ground Advantage (less than 1lb).

This is dead wrong. How can Amazon use our shipping method to determine the ship by date for an order and then say that the order won't make it there when you go to buy the label if you use the shipping method that was used to determine the ship by date?

Someone please explain this to me. So, a bit of context. Been on Amazon only 3+ months selling 1 product that we manufacture and with "Brand Approval" Selling FBM with professional account. Within 2 months our product was copied by a Chinese seller, using much of our text word for word, and undercut us by more than $9 using coupons, fake reviews etc. selling FBA . We knew this would happen eventually, as we can't compete with Chinese mfg.. But here's the rub.. Both our products are listed in the "tools and home improvement " category, but Amazon is promoting this competitors product twice as much as ours. This only happens in the evening, between 9:00 pm to 6:oo am MST. with their listing showing up at least twice in searches and the other day 7 times before I quit counting. During the remaining hours their listing defaults back to a single listing for the rest of the day. How am I supposed to compete with this? Would seem we're being screwed over by Amazon. I've noted this with seller support yesterday. Any advice on how to remedy this appreciated, as I feel the response I'll receive from Amazon will be "sucks to be you". Only asking for a level playing field. Thanks.

Hi @Seller_8hQgfj6OVZYse @Seller_GEZPMc4CeQfh6,

We're a new brand for dietary supplements and just created our first listing. However, our offer was removed with Amazon stating that we need to request selling approval for compliance. When we try to to request for approval, we're notified that Amazon is not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)

Is there any other way to seek approval to sell dietary supplements? We'd be eager to submit requirements needed for approval.

Case ID: 17525452921

Thank you!

So Im now having an issue with Custom Orders. I recently added a custom listing and makin sure my processing days for the custom order is 3 days. With the first couple orders the ship was 3 days then all the other orders that have come in its giving me next day ship by dates. That's not possible. Am I missing something in the settings regarding the listing. Oh also when the customer selects Second Day Air I had a custom order that needed to be shipped out same day. How do fix this ? I now have 9 custom orders that Amazon gave next day ship by dates and they are all going to be late.