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Welcome to Seller Forums

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Hi Sellers!

Come learn about Transparency at an Ask Amazon event on Thursday, November 21st, from 8 am to 5 pm PST.

Community Managers and the Transparency team will answer your questions posted in this event thread. Feel free to leave your questions within this event thread before the start of the event, however, please note that the partner team will not be available to review and respond to questions until the event date.

What is Transparency?

The Transparency program helps brands stop inaccurate and counterfeit products, improve customer engagement, and gain valuable insights into their supply chain. With Transparency, you can:

  • Verify product authenticity: Use unique codes to ensure that only authentic, accurate items are shipped to customers. Whether they’re fulfilled by Amazon or shipped directly by a seller, your products can’t be sold in the Amazon store without this Transparency protection.
  • Engage with customers: Connect with customers post-purchase. Both the Amazon Shopping and Transparency apps allow customers to scan codes to confirm authenticity and access promotions, videos, posts, or other content about their item.
  • Optimize your supply chain: Get additional insights on your units at the batch or lot level, helping you identify supply chain issues, diagnose root causes, and implement solutions with minimal disruption to your business.

For more information, please go to the Transparency program page.

If you are already enrolled, or thinking of enrolling in Transparency we would like to hear from you. Please join us on November 21st!

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

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I've been struggling with reactivating my Amazon individual seller account. I registered this account a while ago and haven’t used it since. I currently reside in Vietnam and have tried to reactivate it by updating my address and providing a police registration form as proof of my registered address, as well as a temporary resident card. However, since I live in my wife’s house, I cannot provide a utility bill in my name, as it is issued in her name.

Despite these efforts, my reactivation request was rejected.

My plan was to reactivate this account and then upgrade it to a professional account, as I now have a registered business in the U.S. (a single-member LLC, disregarded entity) and a U.S. business bank account.

Would it make sense to close this individual account and apply directly for a professional account to bypass the verification process required for individual sellers? Or would doing so prevent me from successfully opening an account for my LLC?

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Hello!

Dear Amazon, Our listing was removed on 2024/11/19 because of the transparent protection has been activated. because of the transparent protection has been activated on 2024/11/9. We reflected on why this problem arose: After opening OPR, Before opening the protection, there were 1,500 non-transparent goods on the way, which could not be intercepted, and Amazon received them as defective products., Now All products 12000pcs have Inactive before the protection was turned on transparent protection. When I hit Request approval, it's just two lines of text, no window. Please help us.

CASE ID:16691970991

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Hello, I registered my account on the US Seller Central platform, but I’m facing an issue. When I try to select the region to sell in, I don’t see an option to choose Europe. Additionally, when I attempt to access the French Seller Central, I am automatically redirected to the US platform.

My primary goal is to sell in France, not in the US. I suspect this might also be the reason my payment method keeps getting rejected.

Could you please help me resolve this issue so that I can set up my account to sell in France?

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LİSTEME ÜRÜN EKLEYEMİYORUM
by Seller_IVRokT2KAaEMB

Merhaba, ben mağazamı yeni açtım, bugün listeme ürün eklemek istedim fakat hiçbirini ekleyemiyorum. Yeni bir mağaza olduğum için mi anlamadım,yardımcı olabilecek biri var mıdır acaba?

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IF YOU'RE NEW - DO NOT SELL ON AMAZON FBA
by Seller_8XwYBTQorV7RK

This is a message to all potential new Amazon FBA sellers - do not sell on Amazon FBA unless you've read through ALL their policies in detail.

As a new seller, I've had an extremely negative experience selling here with many surprises, and I ended up being charged over $3,100. Some of these surprises come from policies that are hidden and you won't know, until it's too late.

With a failing business (from the ridiculous FBA fees that are charged just for storage), I decided to stop selling on Amazon FBA. With this, I was given an option to stop Amazon FBA and have the items returned to me. In this return process, I tried to look to see if I would be charged for this - nothing was to be found during this process. Amazon ends up charging me over $3,100 for the FBA removals. If you didn't search for their policy using the exact search terms of "FBA removal order fee" then you'd also be unaware of this policy, and subsequently charged.

Getting in touch with Amazon support has been horrible. My feeling is that this is intentional, making the process of contacting an actual person difficult while they have their support team offshore. I have a couple of email responses from members of their "leadership team" (Amala S. and Kurt L.) who both give me a copy and paste exact same response. No real help there, unsympathetic, while treating you just as another number.

From what I've experienced, I wouldn't doubt many others feel the same. If you have experienced something similar, I would encourage posting here and discussing, in order to help and save others the headache and financial hardship. This has left an extremely negative experience with Amazon as a whole, and this is my genuine warning to all potential Amazon sellers.

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22 replies
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Request for Urgent Account Reactivation
by Seller_dP813AwmGvQfj
in group

Dear Amazon Support Team,

I am facing difficulties in providing quality service to your customers because my account has been deactivated. I have submitted all the required documents and proofs as requested. Kindly review them and reactivate my account so I can continue serving your customers with the best offers and services.

Thank you for your support.

0 votes
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2 replies
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Assistance Needed with Missing Inventory Issue
by Seller_xWQwhZxGL8q25

Hi,

I’m facing an issue with missing inventory for shipment FBA18GBV4BF5. Support has investigated but couldn’t find any actionable lost events and asked for Transaction Item IDs, which I don’t have.

Case ID: 16697028221

I’d appreciate any help resolving this.

Thank you!

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1 view
0 replies
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other FBA fees
by Seller_6NYy0sAeVHZ80

Greetings - We are seeing large amounts in the "OTHER" FBA fee catagory. Does anyone know of a report that can show us what these fees are for? I know this question has been asked but I had trouble finding an answer. I also opened case ID 16696364471 in case there are any mods reading this and the response was not helpful.

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Hello, I am reaching out for assistance regarding a recent IP violation on our listing. After communicating with the Account Health Specialist, I promptly removed all IP-related terms from both the product listing and backend. The Account Health team confirmed that the necessary changes have been made.

Case ID: 16595292681

Additionally, the Abredir team has confirmed that the IP-related terms were removed from our listings and assured us that all listings would be reactivated within 7 days. However, despite this, we are still seeing 38 of our listings remain inactive.

Could any moderators kindly assist us in resolving this issue or provide further clarification on the status of our listings?

@Seller_guPeMXBrBxqyU@Seller_rl7kltrMnkHFJ @Seller_GEZPMc4CeQfh6 @Seller_pAPBCLhysbW5T @Seller_zukQNO61PzGck @Seller_YeWcEeTwlVO93 @Seller_RsATYbG9XP0HP @Seller_aEROSwwdnzGiU

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2 replies
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Balance charged by amazon without clarification
by Seller_9Nu4fcaAVttN0
Amazon replied

Urgent Help Needed!

Amazon deactivated my seller account due to authenticity concerns, despite providing invoices from authorized distributors. Submitted the original invoice from the distributor but amazon dispose off my all inventory that cost more than 7k $ after that amazon charged all my payment that was In my account.

Issues:

- $1,600 balance withheld

- Inventory disposed of without consent

- Repeated payment requests ignored

Seeking assistance for:

- Releasing disputed balance

- Explaining expenses

- Reactivating account

Has anyone faced similar issues? Advice appreciated!

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2 replies
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