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Dear Amazon Team,

I really frustrated from Amazon support, they even don't help guide to solve the issue.

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used it nor created a single listing on it, and NovaNest Variety Store is my main account created in 2024 on LLC details and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate you old account first first then you can reinstate your main account, after that I came to falak accessories which is my old account and opened many cases with support and also provided utility bills, bank statement and others aligned with amazon requirements but amazon is not reactivating my old account with saying (no enough information to reactivate your account) or (We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.) kindly please check attached screen shots and provide me a proper solution.

Hi Everyone,

I'm reaching out to see if anyone has encountered a similar situation and to seek advice on how to handle it effectively.

As an international seller, we offer both Seller fulfilment (FBM) and Fulfilled by Amazon (FBA) options for our customers across different countries.

Recently, we had a customer in the USA who placed a Seller Fulfilled order from our UK warehouse on October 27th to the USA. A week later, they noticed that we had sent out stock available through FBA and contacted an Amazon representative. The representative advised them to place a new order through the FBA stock (which was placed on November 5th) and to request a return for the original Seller Fulfilled order. They were assured that they would receive a full refund, including the shipping costs, once the return was processed. This guidance was given despite the fact that the initial order had already been dispatched and delivered by USPS to their address, shortly after.

To my knowledge, Amazon's Terms & Conditions specify that shipping costs for Seller Fulfilled orders are non-refundable unless the item is defective or the wrong product was received. Moreover, if the customer decides to return the item, they are typically responsible for covering the return shipping costs to our designated local return address.

I believe the advice given by the Amazon representative was incorrect and misleading. Instead of directing the customer to resolve the issue directly with us, they were promised a full refund, including shipping costs, which goes against Amazon's policy for Seller Fulfilled orders.

I would greatly appreciate any feedback or insights from other international sellers who have experienced similar situations. Am I correct in assuming that once a customer places a Seller Fulfilled order and agrees to the shipping charges, these costs are non-refundable unless there is a defect or error with the product?

Looking forward to your thoughts and input.

Thanks in advance

Hi Amazon,

Please what is going on with our Payments. Why are all the payments being held up in Deferred Transactions despite our Account is in good health? Over the past two payment cycles, we have not received payment for our sales on the platform and the last payments were peanuts which is way less compared to the tens of thousands in Sales we have made. I thought your deferred transaction policy is DT + 7days so why is it that since October till date no useful or substantial payment made despict the spike in sales and velocity so why holding on to the sales proceeds as this has significantly impacted our cash flow and operational capacity. Our account is in good health so we should be getting paid a substantial amount too so we can at least pay our Suppliers too even if we can't pay ourselves for all the hard work done to deliver on customers' orders. We need all these Funds release please as it's already affecting our relationship with our supplier. Amazon should pay up and stop holding on to the funds perpetually as this can be demoralizing for business.

I don't know if any of you have this issue, I have been creating ads on amazon but I haven't sell anything yet. I have tried in many ways, I have modified my ads many times, I have changed keywords and nothing happens. I just see that a lot of people click on it and that's it. Any ideas, guide or something to learn how to create better ads, please, i will apreciate it!

I'm so hopeless. Does anyone have any idea?

My product was assigned to a wrong category, I opened many cases, and it didn't work.

I also tried uploading a flat file and changing it like that, but it also didn't work.

Last time I even opened a very detailed case with many photos showing the usage of the product, many explanations, and various proofs, and it still didn't work.

I can't see any reason why my product is related to the wrong item type, when it is totally irrelevant. I am truly hopeless. Can anyone help me?

Thanks a lot

Hello Amazon Sellers,

I’ve encountered a situation where a customer has left a series of 1-star reviews for my product and multiple competitors, alleging the presence of synthetic PDE5 inhibitors, which is untrue. These reviews appear to be part of a targeted pattern against similar products.

I’ve already opened a case with Amazon Seller Support (Case ID: 10535034902 & 10534458072), but would appreciate advice from others who have faced similar issues. Is there a way to escalate this to higher authorities to review the cases more thoroughly?

Thanks for your help!

On October 19, 2024, I received an email from Amazon stating that my account was deactivated. The reason given was: "You have been found to be related to an account beginning with Savegram." I called customer service, and they informed me that I have an Amazon seller account on the Japan marketplace. I opened the Japan marketplace account at the same time as my US Amazon seller account, but due to language barriers and other requirements, I didn't list any items or make any sales on the Japan marketplace. This was about three years ago. During this time, I have been processing orders on the US and Canadian marketplaces without any issues. My account was in good standing with no violations. An Amazon customer service representative told me that to reactivate my US Amazon seller account, I must first reactivate my Japan Amazon seller account. To do that, I need to submit documents such as a bill with my address on it, my ID, and a business license. On October 22, 2024, I uploaded my bank statement, energy bill, and business certificate. However, on October 25, 2024, my documents were rejected due to insufficient evidence.I called US customer service, and they advised me to appeal the decision by uploading more information. On October 26, 2024, I submitted my driver's license, bank statement, water bill, and company tax ID. This appeal was also rejected without any notification from the Japan marketplace; the status simply changed to "Our evaluation is complete," but my account remained deactivated. I called US customer service again, and this time they suggested that perhaps I should provide less information. I then submitted another bank statement and my tax ID. Unfortunately, this appeal was also rejected. I called US customer service again, and they escalated the case for review, informing me that it might take up to seven days for a review. This was on October 31, 2024. and I still have not received any responses from Amazon, and my account remains deactivated on the US, Canada, and Japan marketplaces.

At 11/21/2024 I opened another case with Amazon Customer Service in Japan, Case ID # 2909470363 , provided yet another fresh, dated 11/2024 utility bill with my name and address on it and received follow respone from Amazon Japan: "Upon review your account history, unfortunately that we cannot reinstate your account with the documents you submitted. The exact reason is not disclosed to Account Health SupportI need some advice on what to do to reactivate my account."

I have spent a lot of time on the phone with Customer Service and feel that the Amazon customer service representatives lack the knowledge to resolve this situation. I hope to find some good advice here.

PLEASE HELP @Emet_Amazon@ Atlas_Amazon

Shipment ID: FBA18BT6DY1Y/FBA18BT6DY2L

Case ID: 16555779531/16544312941

Product basic information: This product has 220 balls in a package, of which every 4 balls are placed in a small package (plastic bag packaging), each package has 55 small packages. There should be 220 balls per product we sell to customers.

Description of the problem: We shipped 100 pieces of this product, but the shipment IDs FBA18BT6DY1Y and FBA18BT6DY2L were unpacked by Amazon staff. Currently, 13 products of FBA18BT6DY1Y have been shipped, and 428 products have been received by Amazon. FBA18BT6DY2L shipped 11 products and Amazon received 70 products. Note: Our packing cases are labeled with tamper-proof labels!

Handling process: After we found the abnormal situation, we immediately investigated the relevant situation and confirmed that the product was unpacked by Amazon staff. In order to prevent customers from buying products that are inferior in weight, we immediately closed the product page and intend to open the page after processing the product.

We contacted the staff of Amazon to ask if they could help us repack these unpacked products, and if they could help us waive the storage fee while the product inventory is being processed. It has been 18 days since we investigated the question!

As for the shipment ID FBA18BT6DY1Y (16544312941), we have not received any reply. We have replied the case for many times to inquire about the progress, but there is no reply! The shipment ID FBA18BT6DY2L (16555779531) replied that we need to wait 30 days to help us repackage, which takes too long, so we can not only sell products in the peak season, but also be charged high storage fees in the peak season. This is a very big loss for us!

Appeal:

1. Please help to confirm whether the unpacked products of FBA18BT6DY1Y can help us repack them as soon as possible.

2. Could you help speed up the repackaging of FBA18BT6DY2L unpacked products, so that we can catch up with the peak season to sell products?

3. Could you help us reduce the storage costs caused by the operation mistakes of Amazon staff?

As a responsible seller on the Amazon platform, in order to provide customers with a good shopping experience and find product problems, we actively investigate. Even though the problem was caused by an error on the part of Amazon staff and it would have cost us money to stop selling products during the peak season, we still closed the product page for nearly 20 days. We need the cooperation of Amazon to solve the problem, but we have been perfunctory by Amazon staff. I hope we can get effective help this time!

Good day!

I have an issue that Amazon indicated that they received less inventory of what I actually send. They requested me to add the original invoice that shows the quantity purchased, date and product description and I did attach it. Everything is indicated to the invoice and also the full details of my supplier but I received a reply that - documentation provided doesn't meet one or more of the requirements for acceptance. It does not make sence since all that they mentioned as requirements it is indicated on the invoice. Here is the reply I received from them :

Hello from Amazon Selling Partner Support,

I know that a quick resolution of our investigation is important to your business.

However, we're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance.

This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

Were you satisfied with the support provided?

I really need some assistance to resolve this because there are hundreds of products missing.