Hello everyone, my sales are down drastically, anyone else like this?

Went from 14 units a day to 1 or two over the weekend.

discussion.order defect rate is above 3% .. how can it be reduced

Hi @Seller_t9kvdr2yixQej,

Thank you for your help.

We would like to request the reinstatement of our Brand Registry. We are not abusing the system—we are the victims of abuse. We fully comply with Amazon’s Terms of Service and Selling Agreement and will not misuse any of the tools provided to us.

Our brand registry was revoked and the reason Amazon gave us was vague. They mentioned that it could be due to any of the following:

1. One or more users on the brand engaging in conduct that violates Brand Registry’s policies, like submitting invalid notices or tampering with the catalogue.
2. Users on the brand being related to other Amazon accounts or brands that have violated policies.
3. Failure to provide sufficient evidence of branding on our products or packaging.
4. Users on the brand having a deactivated selling account.
5. Our trademark application is being filed by a firm that might be violating USPTO regulations.

And we worked on all these reasons:

1. We had a few secondary users on our account. These were the employees working on the account. We’ve removed all of them.
2. This is the only amazon account we own, we have not operated another amazon account on our email or our company. We don’t have any violation on the account health page.
3. Our product's Branding is done inside with a tag stitched, not on the outside.
4. We were working with a third party agency. We have stopped working with them. Removed all the access they had from the account.
5. We were suspecting that the attorney got blacklisted so we removed the attorney from representing us.

DETAIL and SCREENSHOTS IN CASE: [17325279741]

Then we submitted an appeal for the brand registry. But it was rejected. Even though we submitted the self declaration and letter of authorization, invoices and manufacturing agreement.

Appeal Case Id: [17073776591] for you to look at.

We did not file any IP complaint using brand registry, apart from using Report Abuse in the seller central feature when our brand name was changed in the past. Case id: [15083035201].

Our business is suffering due to unauthorized changes and restrictions on our listings. We are not sure where else we did anything wrong that could be marked as abusive and are willing to correct ourselves if you can point us in the right direction.

Please guide us on the next steps we need to take to resolve this issue.

AFRICAN SOUGOU STORE is in procession of my pictures of cluster of fans ASIN: B07ZDGCKC5. This listing pictures belong to Tess World Designs LLC. Immediate release is therefore required.

@dougal_Amazon