The customer first claimed that the package was not delivered and then a minute later, contacted customer service again and changed their story. They claimed it was delivered empty. This is obviously a scam. I pack everything myself. I have low volume. I do this after I am done teaching school for the day. I know all of my orders. I used Amazon Shipping and the tracking shows the package was delivered 6 days ahead of time. I met all of my Amazon claims protection requirements. Can anyone please give me advice on how to proceed with this? Thank you.

How can I obtain the application permission for selling pet consumable products? I have reached out to the account page support team, but they all said that the sales permission for this kind of product cannot be applied for at present. What should I do?

Hello, ASIN B0DW8YVSBT, case ID 17395680941, we submitted the requested compliance documents over 15 business days, it is still under review, could you please help to check? We really need your help, thank you. @Seller_l7Jtck9jxnEA0@Seller_8hQgfj6OVZYse

They said that a listing was reviewed and requested purchase invoices from me.

I purchased these products on December 23, 2022, and sent them to the FBA warehouse 7-8 months later.

Shipment ID: FBA17BQVCYVY

Shipment date: August 17, 2023

So I sent the products to the FBA warehouse 7-8 months after purchasing them.

And all the products were sold.

On March 25, 2025, they said that a review was conducted on this listing and that they requested purchase invoices.

I sent the purchase invoices for these products, but they rejected my application saying that these invoices had not been issued in the last 365 days.

So for the products that I last sent to the FBA warehouse on August 17, 2023,

they requested purchase invoices dated after March 25, 2024.

Does this make sense to you?

They say that the invoice for the products I sent and sold in 2023 should be in 2024.

Does that make sense to you?

How can I sell the products I bought in 2024 in 2023?

Can someone please explain this to me logically?

Finally, how do they expect me to buy the products I sent to the FBA warehouse on August 17, 2023 in 2024?

Is there anyone who can explain the logical fallacy here to me?