Hi everyone,

Unfortunately, the OTP code not receiving,

I open a case but not resolved yet.

I proceed Two-Step Verification Account Recovery but no response from amazon since many days.

Please any one help me.

Thank you

The customer placed an order on March 6th, which was delivered and signed for on March 10th. On March 12th, they applied for a refund, claiming to have found a lower price than the original order. Amazon immediately refunded the customer's money on March 12th. Firstly, my product was unique at the front desk and there was no claim that it was cheaper. Secondly, the customer did not contact me via email, nor did they return it to me. Finally, I appealed and claimed compensation, but Amazon refused to compensate me three times. In the different links provided three times, it was seen that the orders met the conditions for compensation

Hi,

We have just had an A-Z claim for an order that was shipped using Amazon's Buy Shipping and as per Amazon Shipping Policy - "A-to-z Guarantee claims: If you purchase Amazon's Buy Shipping and ship on time, you are protected against a-to-z claims where a customer reports problems with delivery. Those claims will not affect your Order Defect Rate but you are still responsible for the financial loss of these claims."

We've had this before and appealed the decision saying this should not have affected our ODR as per Amazon's shipping policy. I even included the text where it states that, but have just received an email that the appeal was denied.

We've had this before a couple of times and usually Amazon changes the ODR affected to NO, but this time they just denied this. Can any mod here help us? The order in question is 114-7343392-2812240

Thank you!

Dear Amazon Review Team:

Hello! Hope everything goes well with you.

We sincerely request your assistance in expediting the review of the following two children's toy compliance complaints:

17027793201: Submitted on January 16, 2025

17339239871: Submitted on March 4, 2025

As of now, the review cycle of both cases has far exceeded the standard processing time of 15 working days. We understand that the team is busy, but we have followed up several times via email and seller platform since the initial submission (the most recent reminder date is March 28, 2025), and have not received any progress feedback.

As the products have been unsalable for a long time, we are facing the following serious impacts:

Continued loss of sales opportunities during the peak season

Inventory turnover is blocked, resulting in increased storage costs

Consumer service experience is affected

We fully agree with Amazon's strict requirements for children's product safety, and have provided complete CPC certification, product testing reports and compliance documents at the time of initial submission. We kindly ask the team to give priority to our appeal. If any additional materials are required during the review process, please feel free to contact us by email.

Sincerely thank you for your attention and support to this matter, and look forward to your professional guidance to resume normal product sales as soon as possible.

I wish you all the best!

Sincerely