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I sent amazon 5 units of a particular product. They lost 2 of them (not the first time this has happened), and they've only reimbursed me a fraction of the cost.

For reference, the product sells for £80. They sent me just over £30 per unit, for an error on their side.

Any advice on what to do?

I've already submitted a revaluation, and their response was - After reviewing the reimbursement request for FNSKU *********, we will not be able to make any additional adjustments.

Hi Everyone.

We're trying to list a large number of brand new postage stamps that we've been sent by Royal Mail.

Amazon in their usual "the answer's no - what's the question?" response have declined our application to sell them. These are genuine stamps, sent to us by Royal Mail on their "swap-out" deal. We sent them the old style stamps and they sent us new ones. This means that there can be no doubt that they are genuine.

Despite sending Amazon proof of both the quantities (on an RM dispatch note) and the total value of the stamps (in the covering letter), Amazon will not let us list them.

Does anyone know why proof of the source from Royal Mail would not be acceptable in lieu of an invoice for their purchase? We bought the swapped-out stamps over many purchases and don't have the original invoices - these must also have been deemed genuine, or RM would not have sent replacements.

Sometimes I wonder why I bother.

I'm seeking advice on dealing with malicious reviews on my Amazon listings.

My product listings are being targeted by false reviews from a competitor and their employees. I have names, addresses, and proof linking them to the competitor.

While some of these reviews have been removed (after reporting them to Amazon), others remain.

We keep opening cases but it just seems like Amazon don't care about the integrity of their review system.

Has anyone got any advice that might help us?

Reactivate your account

Your seller account has been temporarily deactivated because we have concerns about the accuracy of the product description of your listings. Funds will not be transferred to you and will be held in your account while we work with you to address the following concerns in accordance with the Funds Withholding policy.

How do I reactivate my account?

To reactivate your account, upload the following information and follow the questions that are prompted below:

Copies of invoices or receipts from your supplier that were issued in the last 365 days for the ASINs and brands listed.

These documents should reflect your sales volume during the last 365 days.

Include contact information for your supplier, including name, phone number, address and website. We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.

If you are the brand owner or manufacturer, provide evidence of your rights to the brand. If you are the manufacturer without being the brand owner, provide an authorisation letter and a complete set of documentation to prove that you are approved to manufacture merchandise for the artist, brand or individual shown in the ASINs that are found to be in violation.

Hello @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_pKdF0dnvoraDu @Seller_yk3kzHpjMMa4B

My Amazon seller account got deactivated under Section 3 on 31st Mar 2025 there was a critical violation stating that repetition trademark logo misuse. I have submitted appeal thrice with all the details they need every time i got same response we don't have enough information to remove this violation at this time. Below is first thread I got on 31st Mar

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

https://sellercentral.amazon.com/gp/help/201165970

-- "Policies and Agreements":

https://sellercentral.amazon.com/gp/help/521

-- "Amazon Services Business Solutions Agreement":

https://sellercentral.amazon.com/gp/help/1791

How do I reactivate my account?

To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq

What happens if I do not submit the required information?

If we do not receive the requested information your account will remain deactivated.

Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.

Last thread I got after my 3rd appeal rejection.

Hello,

Thank you for your message. We cannot accept your appeal because it does not address the infringement issues alerted to you previously for the ASINs below:

-- ASIN: B0DZ89MCMG,B0DQ5M7NKS,B0DQ8GGMNG,B0DPT2MHYM,B0DQ8SG95L,B0DP2Z1GJF,B0DLT8X5DM,B0DLTCQCJ3,B0DLT92KS4

Please provide the following information so we can process your appeal:

-- Proof of non-infringement for all affected listings (such as invoices, order IDs, letters of authorization, licensing agreements, or court orders) for all affected listings.

-- An appeal with the following:

1. Greater detail on the root causes of the infringement

2. Greater detail on the actions you have taken to resolve the complaint

3. Greater detail on how your account has complied with our policy

4. Greater detail on evidence or examples that demonstrate your account has complied with our policy

-- Other relevant information.

-- Supporting details should you believe that the actions were made in error.

How do I send the required information?

Go to "Submit New Information" in Account Health:

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa

What happens if I do not send sufficient information?

If we do not receive an explanation or necessary information, your account will remain deactivated.

Please help me reactivate my account.

Thanks,

S H International

Hi All,

Basically a business customer has bought an item from us.

Sent via SFP, amazon have refunded about a day after delivery, we have just seen that they have been charged today and refunded straight after (as it's a deffered payment due to being a customer) no contact from customer or anyone.

We're unable to contact the customer direct as it comes up with amazons details.

Spoke with customer service, who told us to open a safe-t claim, to which the claim states once i put the order number in, to be able to claim the customer has to of been debited.

Any ideas as it's for £350.00

Many thanks

I have been selling on Amazon for the last 5 years, it started well but now my sales are non existent, i sell seasonal garden cushions, that are well priced and good value for money, i also list on eBay & etsy, what other selling platforms are out there?, because Amazon is a waste of time and too difficult

Hi Guys,

We have recently received an A-Z claim for an item ordered in error. The return request was auto authorised, and the buyer was provided with Evri return label by Amazon. The parcel has not reached us, as yet, hence A-Z claim from the customer.

Amazon granted the claim. Once we appealed the decision, we were advised we might be able to recover a cost of item missing in transit with the courier. We have never had an account with Evri, and it was Amazon themselves that provided the customer with return label.

We cannot reach any solution with Amazon, they just state they stand by their decision to grant the claim, and deduct money from our account.

Has anyone else been in similar situation, and was able to get their money back?

Many thanks,

Hey everyone, i am hoping someone can help me out with this!

So we've ran into an issue. We sell Gift Bundles of Rolling Papers and such from different Brands in one Listing. Now from what i can tell from the Policies for bundles the Highest Priced Branded item should be the Brand name? (Unless i am mistaken.) we've done this and laid out listings exactly how the Bundle policy wants it however recently we've had over 20 Violations for Trademark Misuse or Trademark logo Misuse in regards to brands such as RAW or OCB. Unfortunately we've tried reaching out to these brands for a LOA so we can continue to sell those Bundles as they are however we've had no luck.

I've tried contacting Seller Support as well as account health and i keep getting the same basic Amazon Bot responses or someone on the phone who basically reads out what ive already seen from those Seller Support Responses. Does anyone know how i can go about resolving this so we can continue to sell these products?

Thanks!