你好，我想使用我的香港公司账户收款，但是在帮助中看到以下信息：“如果您已在中国香港开立了以美元计价的银行账户，您可以选择将您从 Amazon.com 获得的收益以美元汇入您的银行账户。此服务适用于在过去 12 个月内所有亚马逊商城的交叉货币净收入 ≥ 100,000 美元的卖家。如果符合要求，在选择“中国香港”作为银行地点时，您将能够选择币种（港元或美元）。”

如果我年销售额不达到≥ 100,000 美元，就只能以港元结算吗？

uni uni and shipglobal tracking is not update in amazon tracking intrigation

Hi there,

This weed, we got a dozen orders from someone who hijacked the buyer's account.

The hackers send buyer message asking us to change delivery address.

Then one day later the buyer ask us to cancel the order saying "their account has been hijacked".

Customers were angry and took it out on us. We have lost a lot of money because we can only return and refund. Some orders can no longer be returned, but we still need refund these orders due to our A to Z cases exp. It even lowers our seller account performance.

We hardly ever get requests like this all year round. Have you guys received any similar orders recently? Any ideas?

We’re facing an ongoing issue with 7 of our parent-child listings that were originally created in 2022 using UPC codes purchased from a third-party website. In December 2023, we received error code 8572, instructing us to repurchase UPCs for these ASINs directly from GS1.

To comply, we purchased new UPC codes from GS1 and applied them to the physical products stored in our warehouse. However, Amazon is not allowing us to update the listings with the new GS1 UPCs. When we attempt to do so, the system throws an error stating that the UPC in the catalog does not match the one we're trying to add — which is precisely the issue we’re trying to fix.

Despite months of back-and-forth with Seller Support (mostly receiving copy-paste responses), we were finally informed that the old UPCs had been de-associated and that we could assign the new ones after 72 hours. However, even after waiting and trying again multiple times over the past few weeks, the same error continues to appear.

We have tried everything — using flat file uploads, deleting and relisting the ASINs — but the issue remains unresolved. We've opened multiple cases, yet the support team seems unable to understand the core of the problem. We're now incurring storage fees on unsellable FBA inventory, and losing potential sales since the listings can't be updated or sold under a single variation family.

Can anyone here help resolve this issue or advise how we can get in touch with Amazon's technical support team directly? We really need a resolution at this point.

Thanks