Hi all, I want to clarify some things.
I understand that many of you would refuse to perpetuate this dialogue with this buyer or be open to taking the return. I’ve been employed for the better half of 30 years and I side with you on principle. I understand the difference between behaving properly and behaving without ethics. This buyer does not deserve the opportunity to return the item.
On the other side of this is the effect to my metrics. While my metrics are extremely strong, the daily loss of net Amazon revenue would be about $500 - $600 per day as many of my items would kicked off the buy box temporarily. Considering it is spring textbook season, I cannot make up the velocity until next August. In my experience, the negative impact to my account from one of these “strikes” (e.g. chargeback, secondary AtoZ) lasts about 2-3 weeks. The cost is in the thousands of dollars to me. In as much as I hate that I am in some way enabling this type of behavior, I also have a family to feed and employees to pay, rent to remit, etc.
Finally, considering that he created two separate returns, but didn’t return the item, then opened an AtoZ and still didn’t return the item, I don’t think this loser is going to return the book. If he does so be it. I get one of these types of frauds each year. I would rather eat $40.00 than lose $8,000.00 of cash flow…