Buyer places order for a $37 book August 14, 2018
Buyer initiates return August 23, 2018 and cites, " Inaccurate website description" with no comments. The return is auto approved with an Amazon prepaid return label generated automatically
Buyer initiates another return on the same order August 31, 2018 and cites, “Item defective or doesn’t work” and writes, “binding not sufficient. book bent.” in the comments. The return is auto approved with an Amazon prepaid return label generated automatically.
Buyer does not return book
Buyer initiates AtoZ claim November 24, 2018
I email buyer through the claim requesting that the buyer return the book so I may refund. I believe this helps substantiate an AtoZ claim when the buyer is trying to scam and not return.
The buyer’s claim was denied and the claim was closed.
January 14, 2018 the buyer emails me, “Pls provide paid shipping label for return. The book is damaged by water during shipment. Pls issue refund ASAP.”
So, I feel pretty confident I’m getting scammed but I’m not taking this personally.
My goal is to avoid a secondary AtoZ claim.
Advise the buyer that two prepaid return labels have been generated by the buyer and are on Amazon waiting to be printed and used to return the item?
Email a new prepaid return label and email it to the buyer?
What would you do if you were in my shoes?
Thanks in advance for your opinion