Hey everyone, we are looking for some insights here,
We are getting really spooked by our lack of Amazon sales lately. We've been selling since 2010 and we've never seen anything like this. Our sales have just tanked in the last 45ish days. On the course of down about 50% from the previous 45 days.
The crazy part is, our customer service is actually better than ever! Our ratings are good, shipping is on time, all that stuff. Usually, that means more sales, right? But it's the complete opposite right now.
We've looked at our listings and prices, and nothing seems off. We're totally scratching our heads trying to figure out why this is happening. We have buy box on a good portion of our best sellers. However on MAP protected items, the buy box rotation seems to be pretty stagnant.
Has anyone else seen a big drop in sales recently, even if your service is good?
Maybe it's:
Amazon changing up the metric rules again?
Competition seems to be the same, but the buy box not providing much rotation is concerning.
Maybe, just the dreadful economy being weird?
Any thoughts or if you're seeing the same thing, let me know! It is very concerning. And is starting to become a business critical issue.
We are hopeful that a Moderator will be able to take a deeper look or have a higher tier seller support team dig into it. We created case ID 17445086341 but no one from Seller Support has replied at all.
Thank you everyone, hoping for some insights here.
