Customer received this weird email from Amazon


#1

A customer who placed an order using Amazon Pay on my store said they received this email from Amazon.

In it, it says: "We could not deliver your order-related email to the merchant, it was returned as undeliverable"

Do I need to change a setting that makes it so that when a customer does an “Order Tracking Info Request” (is that a thing?), that the email goes to my store’s email? Is this a setting I need to edit?

see image of email customer received:


#2

We do not use Amazon Pay, but I would say that you apparently have something setup to with an email that is no longer serviceable.