Hi Guys! Happy Holiday!
I have a customer that they want to return the shoes that they ordered but it’s already worn. I replied that I sincerely apologize, unfortunately, I cannot accept your return due to the shoes is already worn as I explained with worn shoes we are unable to list this product back on Amazon. We only sell first quality merchandise and expect returns to be the same. A customer leaves negative feedback today. Replied by Amazon Feedback Manager we regret to inform you that we are unable to remove this feedback since the feedback you received was not in violation of our guidelines.
This second customer also leaves negative feedback at the same time as the other feedback.
The customer received an incorrect product. a Customer didn’t give me a chance to resolve this matter there were no messages from the customer.
on Amazon Product Page someone hijacks the product details the picture was changed to a different product. As I also explained and attached the evidence to Amazon I received same respond.
Normally, when I requested a feedback removal and explain my side and they removed it right away but then after October 2019, every time I requested a feedback removal with the same template that they just denying my request.
I do not know what else we can do to solve this matter. I need your advice. so we can correct this kind of issue.
How do we sell?
We do fulfillment by merchant only. Because if we FBA there is no profit.