According to Amazon Customer Service–YES!
However, you could also send the following info to the Buyer (and maybe the ACS rep, too) from Prepaid returns for seller fulfilled orders:
What should I do if the customer can’t print the return label?
You can consider the following options:
- The customer can contact Amazon Customer Service to have a physical label mailed to them for a small fee
- The customer can return the product on their own. If you are at fault for the return, you must add the cost of return shipping to the refund
- The customer can go to an internet café, public library, or local print shop to print the return label
@yankeees, you could also snail mail a printed label to the Buyer with tracking. Since Amazon Customer Service does this “for a small fee”, then I think it would be appropriate to reduce the cost of the Buyer’s eligible refund by this same amount if you go this route.
Or sure…go ahead and be your Buyer’s personal tech support. I’m sure they’ll leave a 5-star feedback!