I received several unverified purchase reviews less than 20 days after the release of my new product. The reviewers claimed that the odor was still strong after 2 weeks of my product dispersing and that the 2 month shopping experience was unsatisfactory.

These fake reviews were posted on the same day and opening the homepage of these reviewers revealed that they had posted dozens of fake reviews on the same day, all of which were unverified purchases.

These fake reviews directly lowered my rating from 4.9 to 4.5 and halved the visible order volume

I clicked on the REPORT button next to the comments in hopes of dealing with these fake comments. However nothing happened except after a survey email that would have comforted me.

I have a customer that I was able to ship one product to them, but the 2nd product is not in stock. I've already refunded the customer for that product, how do I mark this order complete? It's showing it's late now.

My Asin is stuck in limbo. first they want us to submit pictures, 510k document, everything. we have provided everything we could. it has been 3 months with back and forth appeals. I opened up another case to see if I could get to relevant teams to review the ASIN removal. This has really hurt my business and on the brink of bankruptcy. looks like a huge amount of sellers are facing the same situations, and could be subject to future legal actions. I also did see they are hiring for a Senior medical device associate, so looks like this may be a problem in the Amazon internal teams. please review my asin and support cases. The ASIN is B0DHDBJW59. The 2 cases are.

17077101801

17429237811

Thank you Jefferey.

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