Crazy returns?


#1

Hello,
If I sell an item for $120 and AMZ charge me with a sale fee of $27, why when the client makes a return for this order AMZ only returns me $16 for that sale tax? And not only that, they also charge me with a customer return fee between $4-$7 per return order. Sorry for this questions but I’m a new AMZ seller, Can someone explain to me how do losses in returns works?
Thank you


#2

27 US dollars is the sum of your sales commission and logistics fee. The returned 16 US dollars is the sales commission charged, while 4-7 US dollars is the logistics fee returned