COVID-19 Related Announcements, Updated: 3/19/20, 4 p.m


As a global company, we're closely monitoring the impact of COVID-19. To help you stay informed of changes that may impact your business on Amazon, we've consolidated important updates related to COVID-19 here. We will update this page as new information is released so check back regularly.

Temporarily prioritizing products coming into our fulfillment centers (Added March 17)

We are temporarily prioritizing household staples, medical supplies, and other high-demand products coming into our fulfillment centers.

Maintaining your Account Health (Added February 7)

If your business operations may be impacted, we recommend taking precautions to protect your Amazon Seller Account Health.


What is the purpose of this thread today? Notifications from 2 days ago (Discussed ad nauseam here on the forums already) and 1 1/2 months ago. I don’t get it.


Means there is more to come. A lot more…


By keeping us updated you mean emailing us at 2:30am that your not taking in inventory?

Just FYI everyone something Amazon left off this thread. They announced yesterday their first confirmed case of corona in their fulfillment center. So for all FBA sellers don’t be surprised if you get another 2:30 am email announcing fulfillment center closers.

Currently shopify fulfillment has zero cases of coronavirus.


I noticed that EBay has told seller it will not ding them for cancelled orders or late shipments… but I see Amazon is not making an clear statements like that.

Ebay realizes that flexibility in business operations is essential right now. We want to reassure you that you will not be penalized for being unable to carry out usual operations. We understand there may be situations where you can’t get an item out the door as fast as normal or you have to unexpectedly cancel an order. So in supporting your needs, your Seller Performance Standards will not be negatively impacted during this period.


The probably picked that time because it is just about the only time when sellers in US and China are both closed for the day (2:30 am here, and 5:30 pm). Only the European sellers would have had a heads up while still at work.


Meanwhile, so many companies that have billions are supporting those that have made them the billions and yet NOTHING from Amazon except that we cannot ship certain products to them whether we are out of stock or not. Whether it is a Best Seller or not!
Where is the support?
Where is Amazon telling us that they will give us grants or cut fulfillment fees in the future equal to the amount of money we will be losing? Something! Anything?
Instead, they’re telling us we MUST maintain our Account Health!
They’re worried about our Account Health, but no mention of our health. Unbelievable! So disappointing!
Do they say, “Please let us know if you, your employees or families, are affected, and how can we help?” NO!
Just not right!
We helped Jeff make his BILLIONS, he should be helping us all now, not cutting us off from making a living.
I say a few calls to the news media are called for!


Will Amazon reduce the storage fee for this situation caused by the COVID-19?


Thank you for reminding. Would you pls give specific advice on how to protect our account health? Is there any support from Amazon for us if we encounter difficulties to ship our products to Amazon warehouse in US due to your latest prioritization policy?


Why is Amazon not taking more steps to give back to its sellers in time like this?

The idea of temporarily waiving Amazon Lending interest and payments would be a help to some small businesses…


Why are you guys still accepting the returns? It is dangerous!


I’m just stating facts take it however you want.


My business is located in Los Angeles county where our Governor just announced ‘Stay-At-Home’ Orders requiring non-essential businesses that require employees to report for work to shut down. The L.A. County health order will stay in effect until April 19, with the possibility of extension. We are a self-fulfillment company and will be unable to ship out sold product. How will this affect our account? Please advise.


No long storage fee as well


Wow! I cannot get over how “entitled” you sound. Your whole post is basically “I don’t plan ahead. I don’t keep ample inventory in stock. You made a fortune and because I didn’t handle my business like a professional, you should bail me out.” Just a bunch of whining because you didn’t handle your business. You want grants, cutting fulfillment fees, future credits. Why do you feel like you are entitled to any of that. Grow up and be an adult. Take responsibility for yourself.


I read that and couldn’t help myself. I had to release. On top of that, there are a couple of likes from people I would not have expected to like that post too. It threw me for a loop. :man_facepalming:


Can Amazon please address Amazon lending in regards to deferred payments? Our sales dropped like a tank since its not an essential item in a pandemic but ofcourse we have payments coming up.


If you have already created a shipment plan before March 17th can you still send your inventory to the warehouse? Or does it have to be on its way currently? I could see this being interpreted both ways based off their help page.


you can create a shipment and it will tell you whether you’re blocked


Go to work yourself and then take the orders to the local post office. You are not an employee, hopefully you are the owner.