Last week we have received two separate copyright infringement notices for the products that we don’t sell and don’t exist in our inventory on Amazon.
The notices have listed a name of the person who filed the notices and e-mail address
I have found ASINs listed in the notices, and contacted the manufacturer.
- The manufacturer does not use Gmail to conduct the business.
- The person named in the complaint is an engineer at DB Drive, and is not involved in any copyright enforcement or web patrolling of products. Instead, another person is in charge of that.
I’ve sent an e-mail to Amazon explaining that:
- our company does not sell products listed in the notices,
- we’ve contacted the manufacturer, and the manufacturer is not associated nor aware of the person who has filed the claim,
- the person who has filed the claim is a scammer phishing for personal information (because every notice had a paragraph saying "If the rights owner does not retract their complaint, or you do not provide supporting information, we may provide your contact information to the rights owner upon their request. "
The response was rather shocking (even after years selling on Amazon and having displeasure of dealing with unprofessionalism). Amazon’s Seller Performance Team has demanded:
- A valid retraction sent to Amazon directly from the original rights owner who reported the infringing content
- Proof of product authenticity
- The reason(s) you were selling allegedly infringing products and/or uploaded allegedly infringing content.
- What you have done to ensure you are no longer selling infringing content.
- How you plan on preventing the sale of infringing content in the future.
This is so unbelievably unprofessional and stupid, that I am at loss of words…
If anyone has any advice on how to deal with this or can share some contacts within Amazon, I would greatly appreciate it.
Thank you for your attention