I have no clue as what the claimant considers as the infringement and hence I don’t know what I am proving to be mine - that’s the issue.
But this is exactly why you’re having a problem, IMO. Amazon expects (rightly or wrongly) sellers to know that what they’re listing is not infringing on anyone’s trademark or copyright before they list it. Because if you ARE accidentally infringing on this item, how can Amazon know you won’t accidentally infringe on others?
They aren’t going to hold your hand and walk you through how to tell if your products are infringing, they’re just going to alert you to a potential problem and expect you to show them why they aren’t. That’s why you haven’t gotten any response to your requests for more information - that isn’t what they do.
There’s still not enough information to really help you. Here are the two points you need to consider, along with the type of information you should provide if you want help:
#1. Is the claim against you bogus or legit?
Your letter to Amazon says you are trying to contact ‘this seller’… Do you think the claim was filed against you by an unscrupulous competitor trying to shut you down and get sales for himself? Or was it filed by a legit copyright/trademark owner who’s rights you might have violated?
One hint could be the name of the rights holder… did the complaint come from an attorney at a company you can google? Or from Joe Schmoe with a gmail address? Or from someone with a seller name that competes against you on Amazon? That’s one of the pieces you haven’t provided.
#2. Could your product be infringing someone’s rights? You haven’t told us what it is, so it’s hard to tell you how to figure this out. You’ve said it’s ‘simple’ and ‘mine’ but not told us what that means. What we’d like you to share, are things like:
- Did you contract a factory to manufacture the merchandise for you, or did you obtain the pieces of your bundle from existing manufacturers/distributors and just group them together into your unique item?
- If you had them manufactured for you specifically, did you design them yourself?
- Did you obtain them, or any part of them, through Alibaba, AliExpress, or any manufacturer you found there?
- What steps did you take to investigate whether the product potentially violated any existing trademarks or copyrights prior to listing it?
- Where did you obtain the images of your product that you are using on Amazon?
- Does your listing include any brand names commonly associated with any of the products in the bundle?
These are the types of things Lake meant when he said you hadn’t provided enough information to help.
Your letter to Amazon said - this product has very simple and non-copyright items with it. Items include…
But what you needed to tell them is how you know they are not copyrighted. From what you’ve posted here, you don’t seem entirely clear about how to know, so just telling Amazon they are not in violation isn’t going to make them trust you. Just because something is ‘simple’, doesn’t necessarily mean you can use it.