We have a customer who left us a 1 star seller review stating that he placed an order and then got a notification from Amazon about the first order being cancelled. So 4 days he placed another order and got 2 items instead of one from us. We have zero emails to and from this customer on Amazon and have never sent him any cancellations for orders so clearly the customer is very confused. In addition to this, the customer is not replying back so we cant get a hold of them and work to resolve the issue.
Amazon is doing nothing about the review and being completely blind to all facts even thought its clear that this negative review ruining our account should not be posted. This is our first 1-star review and now because of it we are showing a 6% negative feedback rating on our Seller Profile. If anyone has any suggestions on how we should proceed please let us know.