That is great advice, thank you. To tell you the truth I already sent an email to firstname.lastname@example.org on Friday out of desperation, that was before I found out about this forum, I will post it here please tell me what you think.
Please give me a minute of your busy day and read my email.
I am in love with Amazon.com and have always been a fan of yours and this site.
I consider it a privilege to sell on this site and follow in your footsteps offering people good items, good prices and great service to go with it.
Since I started selling on your site I have been very careful to ship on time, give very good service and offer legitimate items to go with it, I had close to 150,000 transactions since January of this year with 99% positive feedback rating.
My performance metrics are all fantastic and my seller 'rating" from amazon is 100 out of a possible 100.
A couple of weeks ago I received this email from the seller performance team;
Hello from Amazon.
We are writing to let you know that we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your Amazon.com seller account. Any new selling accounts you open will be closed.
We took these actions because the items you are offering on our site may be counterfeit. Items offered for sale on our site must be authentic.
Our policies prohibit offering any item that has been illegally replicated, reproduced, or manufactured. For information on this policy, search on “Prohibited Content” in seller Help.
We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your seller account.
After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to email@example.com.
If you would like to appeal this decision, please visit the Notification page in the Performance section of your account, find this message in the list of notifications, and click the Appeal button (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html). For information on creating an appeal, search on “Appeal the Removal of Selling Privileges” in seller Help.
Seller Performance Team
I immediately volunteered invoices, proof of purchase and whatever else it might take for me to show that these accusations are not correct. I also sent an appeal to the team right away.
A couple of days after that I received a phone call from “Brad” in seller performance team who talked to me for about 2 hours on the phone and told me that the concern might have been with selling “old” and “expired” items rather than “counterfeit” and the base of it is 3-4 complains in the last 8 months.
This is miniscule comparing to the number of successful transactions I have completed but I tried to address his concern and even sent in a letter from “Chi” that admitted my items are not “fake” and also other invoices and yet another plan of action. I still did not hear anything more for another 11 days after that and was forced to inquire again.
Can you imagine the horror and the shock of seeing the next email after so much honest and pure effort ?
Hello from Amazon.
Thank you for writing. After a review of your account by an account specialist, we have decided not to reinstate your selling privileges.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account may not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Seller Performance Team
I have people working here who have families, I have to fire every single one of them, all they tell me is that 'we have done nothing wrong" and that is so true.
I have done everything amazon told me to do, sent stuff to FBA, sent invoice, proof of purchase, took care of customers etc…
This is very unfair to us, ito be honest I just want to cry now, for me and for all of my staff. Please tell us what we did wrong and what we need to do to be able to come back ?
I am sorry to be writing to you but this is as desperate as can be, I KNOW first hand of people who have purposely sold counterfeit items on your site and are still there selling items. In my company we do not practice things like that and I sent proof to show that I am correct.
Please help me out, I am innocent. I have proof for anything and everything you might need, please don’t ruin our dreams and our lives without cause