Hi, I’m trying to wrap my head around how this makes any sense for a product costing $22
- Customer orders a product via FBA for say $15 (this is the net amount credited to our seller account)
- Customer initiates a return request and gets around $20 (this is the net amount debited from our account). This is because of pick and pack fees not being refunded in addition to a $1 or so refund admin fee. So far makes sense.
- Customer does not return product within the 45 day window. Therefore a reimbursement is due.
- Amazon reimburses us $15
- I’m assuming then they re-charge the customer for the full $22 since he didn’t return anything.
This is a BIG problem. Why doesn’t amazon just undo this refund that they issued to the customer? Sure, I’d understand keeping a dollar for refund admin, but this is like charging pick and pack fees twice.