We were sent a notice by Child Safety for 4 of our products at the beginning of April. We responded within 1 hour with the required Toy Safety information. There was some follow up from Child Safety for the documentation in a different format which we immediately provided. We did not hear back again from them. On April 28 I sent a follow up to them asking if they needed more info or if everything was okay. Again, we did not hear back.
Earlier today they suppressed those 4 toy listings because they said we didn’t provide the information even though we clearly did. We then sent all the information to child safety again but again have not heard anything back and our listings are still suppressed.
What else can we do to get our listings re-activated ASAP? I don’t know if the child-safety email address is even getting the emails since we haven’t heard anything back from them although the cc address I sent the information to did get it. Thank you.