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Asking for a mod to escalate this to someone who can fix it.

I now have several "Suspected Intellectual Property Violations" for "Trademark Misuse" of the brand name "Mega Construx." This is because someone changed the brand name attribute to "Mega Brands." If you don't know, these are the same thing. Mattel owns both of these brand names. The original brand name was "Mega Bloks," which they still use for their bigger brick toys aimed at younger kids, and they used "Mega Construx" for a few years and now they are changing their brand to just "Mega" for their main line of brick toys, all under the umbrella of "Mega Brands." The main point here is that it is all the same company, owned by Mattel.

I have a case open for this issue, #17460435981 for ASIN B075182VJP. (I also have the same "violation" for ASINs B0794K61QW and B07YT798DT, although I'm sure there are many more ASINs affected.) They keep telling me that the two brand names, "Mega Construx" and "Mega Brands," are registered separately in brand registry, and that I need to "Share a letter of authorization or licensing agreement proving that you're authorized by the rights owner to create and list products using [INSERT PROTECTED BRAND NAME] trademarked term." (I guess they couldn't decide which brand name to insert there.) Of course, the system is not asking for a licensing agreement between me (or any other 3rd party seller) and Mega Brands, it is asking for a licensing agreement between Mega Brands and Mega Construx, which does not exist because they are the same company.

There is no violation here. Someone at Amazon just needs to update their database to understand that these are the same company, and allow the term "Mega Construx" to be used in listings where the brand name attribute is "Mega Brands," and vice-versa.

We are an authorized brand partner and ambassador of a brand that is currently on Amazon. The employee who registered the brand on Amazon no longer works at the company and now we can't access the seller central or brand registry page. Please help me recover the account. I'm happy to provide all necessary documentation. Please help as the brand now has been left unattended and nothing can be updated.

@Seller_t9kvdr2yixQejyou've help others resolve situations like this. Please help!

Normally, FBM orders over $100 are left to the Seller to manually refund , but , this order was just $60 . Not sure how to proceed .

On top of it, I was charged return shipping for a Buyer Faulted return

Any input would be appreciated -- Thanks

What will you do? Will you be able to pay for these tariffs?

Will you limit your imports?

Will you increase your prices?

Will you go out of business as a 3rd party seller?

@Seller_FJwyF3iu5qxUYcan you please help me here?

the item was delivered yesterday to the buyer. today they called Amazon and told them it wasn't delivered. you guys just refunded them the whole amount. and once again, reminder, the package was delivered yesterday, april 3rd.

order# 112-6737900-7409863

Order number = 112-3990417-8686608

The shipping label was purchased from Amazon. The package's first scan met the ship-by date.

The tracking number shows that the buyer refused the package upon delivery. Then, the shipment showed "Processing" and never came back to us. Two months later, the buyer filed an A-Z claim for "not received." The tracking still shows "the shipment is being processed."

Amazon has sided with the buyer and debited the amount from our account.

We believe this claim should be protected, and we should be reimbursed for this refund. @mods, please help review. Thank you.

How long does it take AWD to receive inventory? We are trying to launch our product, and seven pallets are sitting there. All we see is this message:

The carrier has delivered some inventory for this shipment through 1 appointments at the AWD site. Please note that it may take some time for the inventory to be processed due to high demand. The exact quantity delivered will be confirmed once it is fully received into AWD.

We have confirmation the product was delivered to AWD on March 25. How long does it take to check in? We are stuck waiting and cannot move to FBA and launch. Any way we can help remedy this situation?

Hi,

My application for my brand registration is currently pending, but I went ahead and starting creating my product listing. However, it told me that I have to fill out an application to sell the product given that it is branded (my brand). I completed the application but it was denied because the UPC wasn't associated with the brand.

I bought the UPC earlier that day from GS1 so maybe it was still too new? I'm not sure what to do now because I tried to reapply but it was flagged as a duplicate and auto rejected.

Really need help in the reimbursement for FBA order ID's that were damaged during transit. Seller support keep copying and past the same thing that the item is non-returnable and not eligible for reimbursement, but this is incorrect and inconsistent with Amazon's policies and guidelines: "........., the items have been identified as non-returnable due to potential safety risk as an ingestible product. Amazon will not reimburse sellers for items that cannot be returned, unless the item is non-returnable due to a reason for which Amazon takes responsibility." Obviously, in our cases, this is Amazon's responsibility for damaged during transit, and Amazon has to reimburse to the seller.

Please help.