Our account is now wrongfully deactivated due to outstanding information requests for INFORM Consumers Act in the seller central that CAN NOT BE FILLED IN by Amazon’s systematic error.

We’ve created the case ID 17506106631 and also called Account Health Specialist yesterday with the ID 17509172371.

Our account health score has always been around 950 – 1000 for over years, but now account closed because of this whole entire Inform Consumers Act glitch.

Please help.

@Seller_RSwABJNHpHnEZ

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This issue is becoming increasingly common. Every week or two, all UPS options disappear from Amazon Buy Shipping—both under my carrier account and Amazon’s. However, my UPS account works fine on Easyship and UPS.com, so this is clearly an Amazon issue.

I use SSA, so manually calculating delivery times and selecting shipping options for numerous orders is not only frustrating—it’s threatening my ability to continue selling on Amazon as it takes so much time and any errors could affect my OTDR.

Seller Support has been useless, suggesting that the reason I wasn't seeing UPS rates was because they wouldn't be delivered on time. But as anyone outside of Seller Support knows, Amazon no longer filters out shipping options based on delivery promises--that flawed policy only caused more errors, and removing valid shipping options only ever made the problem worse.

I created another case to document the issue (17500407461), but at this point I am starting to lose hope that it will ever be truly resolved.

Their plan seems to be:

(1) Use automation to bounce as many claims as possible and see how many get resubmitted for manual review

(2) Pretend to not understand the claim and/or ask for more information

(3) Pretend to not understand the more information and/or simply not read it

(4) Hope that the seller withdraws out of frustration

This seems to be a recent phenomenon. Does anyone have a clue what is happening? One of my current claims is a simple "buyer used inaccurate return reason" claim (buyer said it was defective when in fact they simply ordered the wrong item) and it's been multiple back and forth, INCLUDING asking for information I provided in my original claim, for two weeks now. With my response today, it'll probably be another week lol