Can buyer leave feedback or file a-z claim if I do not mark order as shipped?


#1

If I don’t mark buyer’s order as shipped for a long time, can buyer have the buttons leave negative feedback or file a-z claim on me?
Thank you


#2

Why would you do this? If you ship late you get a late shipping hit on your metrics. If you don’t ship within 30 days, Amazon will automatically cancel the order. Buyers can leave negative feedback or file a claim if you don’t ship the order.


#3

Why would you not ship an order for a long time? What is your handling time for the order?


#4

Yes, a buyer can open an A-Z claim, and leave negative FB.


#5

Are you out of stock? If so, contact the buyer. Tell them honestly what the problem is. Many are willing to cooperate.


#6

I received an order from a competitor, who writes message to me saying that he’s going to file claim on me.
Therefore I would just like to know the issue of filing claims.
Thank you for that


#7

forward that threatening email thru buyer abuse and include the order number, but not shipping will shine a bad light on you, so report him quickly.


#8

I will try it now, thank you so much


closed #9

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