So we ship out a box of coffee K Cups. Buyer receives it. Then we get one of those translated messages from Amazon CS.
"We were contacted by the customer regarding order#
The customer called because she received the wrong item. She needs the decaf one for health reasons. Kindly send her a return label that she can use to return this item back to you. if you have the decaf available, kindly send her one."
First off, this was for the Original flavor. So the ORDERED the wrong product but received the right one. She just wants Decaf.
Under Amazon return policies, grocery items are not returnable. Except for damage or shipping error. Since the listing states “ORIGINAL FLAVOR” and says nothing about Decaf, her return falls into this.
So we send her a message stating these items are not returnable per Amazon, but that we would consider if the box was sealed but there would be a restocking fee per Amazon policies.
I want to return the original. Please send me the 64 count decaf and a return label for exchange.
So, this lady thinks she can order 54 count original, get a free return of a non returnable item, and have us send out the 64 count in its place at the same price?
Whats worse is she bought the 54 count during a sale and got it for $8 less then regular price, which makes the 64 count about $14 more.
Sounds like a bait and switch.