Buyer up case to A-Z after received 59 day?

[Autospec]

buyer open case 1 week ago and up to A-Z claim today so i already check he received item over 59 day ago , buyer can return it ? it is not out of policy ? so what i should to do next ?

Claim Type:Items not as described
Subreason:
Item condition/details not as described
Buyer Comments:
Does not meet expectations. Doesnt fit

[M_L_H]

Did the buyer open a return request in the past? Could the item be not as described?

Buyers can’t open an AtoZ after 59 days… Customer Support can for them though

[Autospec]

yes buyer open return request in past , The first buyer open case item arrived too late but in fact i already check tracking item it already received and i tell him but no respond . than buyer up case to A-Z claim for Items not as described

[M_L_H]

Did you approve the first return request or deny it?

[Autospec]

first request Return Reason: Item arrived too late , so i already check and tell him item it is already Arrived before he open case , no respond . Than buyer Up case to A-Z and Change Reason to Claim Type:Items not as described. but it over 59 day after received item what i should to do next ?

[Autospec]

am not Approve becuase item is already arrived i tell him and no respond

[M_L_H]

first request Return Reason: Item arrived too late , so i already check and tell him item it is already Arrived before he open case , no respond . Than buyer Up case to A-Z and Change Reason to Claim Type:Items not as described. but it over 59 day after received item what i should to do next ?

So you ignored the return request… Doesn’t matter the reason, you MUST ACCEPT THE RETURN. This is why the customer was able to open an AtoZ. Your only recourse here is respond to the AtoZ with a return label. Maybe you can get the item back. Or you can ignore the AtoZ and loose the item and $. Your metrics will still be hit.

[Autospec]

ok i will learn form this case it is Doesn;t matter what the reason , must Accept return only so i care about defect rate . How can i defend for this case ? it is not out of policy ?

[AngelicPretty]

Was the return requested within the Amazon’s returns period?

If it was already “Out of policy”, you could have denied it and then stated in your A-Z claim response that the order is no longer eligible to be returned.

[BFD]

If the item was delivered 59 days ago, that would make it mid November and the return would be covered under the Holiday Returns Period which ends on 1/31/19.

The OP should have approved the return immediately and then dealt with it after it was received back.

[Moonwishes_Sewing_an]

If you just got this in January 2019, it is not out of policy it is in policy due to Christmas. Currently you have to take refunds.

[AndThenSome]

first request Return Reason: Item arrived too late , so i already check and tell him item it is already Arrived before he open case , no respond . Than buyer Up case to A-Z and Change Reason to Claim Type:Items not as described. but it over 59 day after received item what i should to do next ?

You are misunderstanding one key point, perhaps because English is not your first language.

When a customer chooses “arrived too late,” the customer is not disputing that the item arrived. The customer is not necessarily even claiming that the item was delivered outside the expected delivery window.

Instead, it is often selected as a reason by a customer to say that for the customer’s purposes, it came too late. I know it’s a fine distinction, but it is one of the limited number of choices that Amazon supplies in the menu of reasons for return.

As everyone has pointed out upthread, whatever the customer selects as their reason, if the item qualifies for return, you must approve it.

[LINEN-CLUB]

Buyer Can file A to Z claim till 90 days after product delivery

[Autospec]

90 Day ? i ans customer support they say 30 day ?