We make and sell a customizable product. We do not have a trademark so we could not get into the Brand Registry. We filed for a GTIN exemption. Received that and we have been making our listings. No problem there.
But I noticed that on all of our listing pages that there is no way for a potential customer to contact us if they had a question. No link to our profile page. There is no way for them to contact us or for them to see our other products that we offer.
Our store name is shown under the listing title, however, that link goes to a generic page and not to our store/profile page. Seller support has already explained why that was.
I thought it was because I was logged in so I went to a different computer that we have in the house. Opened one of our listings and the results are the same. Absolutely no way for a person to contact us from the listing page.
This is only on our GTIN exemption listings. Any insight would be appreciated.